Customer Service Front Counter

Royal Brass and Hose Since 1949 Royal Brass and Hose has been a distributor of high-quality mobile equipment products like hydraulic and pneumatic parts, hoses, fittings, fasteners, adapters, and more. Our solutions, expertise and service excellence empower customer success. We are employee-owned! Royal Brass and Hose has been an ESOP since 2018. In addition, we offer a competitive benefits package including 401K match, health, vision and dental insurance, voluntary group insurance and company profit sharing. Job purpose The Customer Service Representative helps ensure customer satisfaction by ensuring that orders are processed correctly, and all deadlines are met.   They answer product and service questions, suggesting information about other products and services.  They process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.   Essential Job Functions Order entry – Includes but not limited to direct entry, fax, online ordersAnswer customer and territory/account managers phone callsRespond to territory manager and customer questions – Provide pricing, availability, product knowledge and enter NCI parts as requiredOpen order management – Review customer open orders dailyBack-order fill management – Review, fulfill, print customer backorders dailyCustomer Credit - Process customer return authorizations and credits per company policy in a timely mannerDispatch – dispatch/invoice orders in a timely manner as requiredInventory/Control/Cycle Counting- Include but not limited to counting, measuring, recording as a team with other warehouse associates Year-end inventory- Include but not limited to counting, measuring, recording as a team with other warehouse associatesOther Job Duties as Assigned: Include but not limited to assisting in order pulling, shipping, receiving, QC, Kitting, front counter, housekeeping, preventative maintenance on equipment, team meeting participation that results in continuous improvement, posting performance metrics, organization of various celebrations, attending training meeting or classes.  Qualifications Excellent customer service skillsAbility to work independently and safelyBasic computer knowledge requiredGood typing skillsData entry skillsAbility to multi-taskDetail orientedGood decision-making abilityGood written and verbal skills Ability to work in a fast-paced environment for long periodsGreat team spirit  Able to work alone and self-motivatedGood math skillsHigh school diploma or GED Working conditions Minimal climate-controlled environment  Physical requirements Able to push 30 lbs.Able to push or pull 50 lbs.Able to reach overhead occasionallyAbility to sit for prolonged period of timeAbility to stand for prolonged period of time (when covering front counter)Ability to walk, bend, stoop and climb stairs as neededAble to use repetitive hand movements: stapling, using tape gun, grabbing bags, typing Locations: Madisonville, KY