Field Coordinator

Job Title: Field Coordinator Department: MCH Property Management Operations Reports to: Vice President of Operations, MCH Compensation: $23 to $25 Hourly                                                                                         Location: Remote, Non-Exempt About Darwin Homes   At Darwin Homes, we fundamentally believe that the rental experience is broken. Too often, property management—serving as the middleman between investors and residents—often means shoddy service, hidden fees, and inefficient processes that shortchange everybody involved. Darwin was built to make residents' and owners' lives easier through an innovative ecosystem of technologies. We have created the best product in the market for residents to discover, tour, and lease their future home; and for owners to have complete peace of mind from our modern management and leasing services built around our core values of transparency and professionalism. Darwin Homes is the destination for single-family rental services for property owners and residents.  The Team The Darwin Homes team is composed of a diverse set of alumni from DoorDash, Square, Facebook, Apple, LinkedIn, and other top technology companies. The founders and executive team have over 30+ years of combined experience in scaling disruptive technology and operations-focused businesses. Darwin Homes was backed by top Silicon Valley venture capital (Khosla, Fifth Wall) and was acquired by Pagaya Technologies, a publicly traded company, in early 2023. Pagaya is an AI/ML data technology company with offices in Tel Aviv, New York, and Austin. The Role This individual will play a crucial supporting role in multiple areas within the assigned portfolio. This includes but is not limited to the following duties: Duties: Operations & Coordination Coordinate with internal teams and external vendors to support property management operationsSchedule and oversee inspections, repairs, and maintenance activitiesEnsure timely execution of service-related tasks Manage and support occupancy-related processesConduct follow-ups on inspections and occupancy checksEnsure timely progression and completion of occupancy workflows Vendor Management Coordinate with vendors to schedule services and maintain workflow efficiencyEnsure accurate documentation of Service Requests (SRs) and Work Orders (WOs) Escalate vendor-related issues to leadership as needed to ensure timely resolution Compliance & Auditing Support leadership with regulatory and routine auditsEnsure adherence to operational compliance standards Review, research, and take action on audit exceptionsAddress discrepancies such as lockbox and inspection exceptions Systems & Data Management Maintain accurate and up-to-date records in Origin, Darwin Homes’ proprietary systemDocument progress, updates, and task completion Utilize reporting tools to monitor operational performanceEnsure alignment between turn timelines and system updates Communication & Support Communicate with vendors, residents, and internal teams via ZendeskProvide timely updates and ensure cross-functional alignment Review and approve minor estimates for recurring services in accordance with guidelinesMonitor assigned tasks and ensure timely completion and proper closure Requirements High school diploma or equivalent2 to 3 years experience using property management software or other CRM toolsCustomer service mindsetStrong communication and organizational skillsAbility to prioritize and manage multiple tasksProficiency in internal and external communication platforms and/or ticketing systems (e.g. Microsoft Teams, Outlook, Slack, Gmail, Zendesk, etc.)Prior experience in dispatching or coordinating maintenance work is preferredPrior experience with regulatory audits preferredPrior experience with basic analytics and/or report interpretation preferred Locations: Remote (United States)