Operations Executive Jr.

About Sciens Logistics Sciens Logistics is a global logistics provider specializing in time-critical, high-value supply chain solutions. We operate across air freight, ground, and freight forwarding with a commitment to precision, compliance, and client partnership. Our team is built on expertise, accountability, and a drive to deliver when it matters most. Open Shifts (Central Mexico Time) We are hiring for three positions across the following shifts: Shift 1 Mon | Tue | Thu | Fri | Sat: 14:30 to 22:30 Days Off: Wednesday and Sunday Shift 2 Mon | Tue | Wed: 22:30 to 06:00 Sat: 06:00 to 14:30 Sun: 14:30 to 22:30 Days Off: Thursday and Friday Shift 3 Wed: 14:30 to 22:30 Thu | Fri | Sat | Sun: 22:30 to 06:00 Days Off: Monday and Tuesday Position Objective To manage OBC HALO services end-to-end, from request intake to financial closure, ensuring rapid quotation turnaround, operational accuracy, cost control, and excellence in customer service, under the validation and supervision of the Team Leader. Scope and Responsibility The position holder is responsible for the full shipment lifecycle: QuotationCustomer serviceOperational activationMilestone trackingDocumentation and financial closure Functions and Responsibilities A. Quotation Analyze request details (pickup, delivery, weight, dimensions, dates)Validate optimal airport and available routesEvaluate critical timelines (OBC)Perform structured cost and margin calculationIssue quotation using the official templateGenerate quote in system (CW)Target response time: 5 minutes or less for urgent servicesTarget quote time: 15 minutes or less for urgent services B. Customer Service Direct communication with domestic and international clientsExplanation of risks, transit times, and disclaimersConfirmation of itineraries and service conditionsProactive updates throughout the serviceHandling operational incidents C. Activation and Operations Convert quote into shipment in CWCoordinate with couriers and transport providersPurchase itineraries and bookings (with Sr. validation when applicable)Register service in OBC AppSend operational kickoff notificationValidate customs requirements per country D. Operational Tracking Monitor and validate OBC App performanceEnsure complete evidence in App and internal systems E. Financial Closure Validate actual costs vs. quoted costsRecord additional charges and taxesCollect supporting documentsPrepare billing informationPerform basic margin deviation analysis Key Performance Indicators Average quotation turnaround timeAverage margin per shipmentPercentage of services without incidentsPercentage of services with complete documentationCustomer satisfaction level Internal and External Relationships Internal: Sciens HALO Leader, Finance, Operations External: Clients, Couriers, Airlines, Transport Providers, Customs Brokers Required Profile Education Bachelor's degree in Logistics, International Trade, International Business, Industrial Engineering, or a related field. Experience Minimum of 2 years in freight forwarding, cargo agencies, OBC, and/or AOG operationsExperience in quoting and coordinating urgent air freight is highly desirable Technical Knowledge IATA codesIncotermsBasic export and import processesLogistics cost structureIntermediate ExcelLogistics operating systems (CW preferred)Intermediate English Key Competencies High stress toleranceFast decision-makingExtreme attention to detailExecutive communicationMultitasking24/7 responsibility mindsetStructured thinkingMargin-oriented approach Working Conditions Salary (payroll): $20,000.00 MXN grossOffice-basedWeekend and holiday availability requiredPossible on-call dutiesConstant high-pressure environment Ready to build something? Hit Apply Now and let's talk. Locations: Mexico City, Mexico