Senior Software Engineer - Product

ABOUT AVOCA Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers. We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 100+ employees in under two years across our NYC headquarters and Santa Barbara office. In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact. ABOUT THE ROLE We’re looking for a Senior Product Engineer who thrives at the intersection of engineering and product thinking. You’ll own features end-to-end—design, build, launch, and iterate—while obsessing over the customer experience and measurable outcomes. Your work will directly shape how thousands of customers interact with our AI-powered customer service platform. WHAT YOU’LL DO - Own feature development from backend services to AI-powered user experiences. - Turn customer feedback into product improvements through rapid iteration and experimentation. - Collaborate closely with Product, Customer Success, and GTM teams to align engineering decisions with business outcomes. - Hold a high bar for code quality testing, monitoring, and reliability are second nature. - Prioritize ruthlessly and navigate changing requirements with autonomy. WHAT YOU'LL BRING - 4-6 years of full-stack engineering experience (we also welcome exceptional new grads with meaningful projects or internships). - Strong familiarity with AI, LLMs, or AI-assisted systems or a willingness to learn fast. - Outcome-driven mindset: you measure success in impact, not just shipped features. - Comfortable collaborating across engineering, product, and customer-facing teams. - Low ego, high energy, resilient in a fast-paced environment. - Bonus: prior startup, hacker, or founder experience. - Eagerness to work in person with us in NYC full time. BENEFITS - Comprehensive medical, dental, and vision insurance - Company-sponsored 401(k) through Vestwell - Flexible PTO plus U.S. federal holidays - Daily in-office lunch through Parkday - Dinner covered when working late - Commuter benefits - Standing desks and workspace accommodations available on request - All core tools and software provided WHY AVOCA At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.