People Operations Generalist

ABOUT AVOCA Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers. We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 100+ employees in under two years across our NYC headquarters and Santa Barbara office. In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact. ABOUT THE ROLE This is a foundational People Operations role at Avoca, sitting at the center of our day-to-day HR function. Reporting to our People Operations Lead, you'll own the employee lifecycle end-to-end, from offer acceptance through offboarding, while building the processes and documentation that let our People function scale alongside the business. WHAT YOU'LL DO - Own the full employee lifecycle: onboarding, orientations, transfers, promotions, compensation changes, and exits, ensuring every step is executed accurately and on time - Serve as the first point of contact for employee questions on benefits, time off, payroll, and HR systems, resolving issues quickly and escalating where needed - Support a growing global workforce by coordinating with cross-border payroll/PEO and benefits partners, managing time-off/leave nuances by region, and maintaining compliant documentation for employees in multiple states and countries - Maintain clean, accurate employee data across Rippling and all connected systems, with regular audits to keep records complete and compliant - Own the employee handbook across all states where we operate, keeping policies current, compliant, and clearly written - Manage day-to-day compliance: I-9 verification, FMLA administration, leaves of absence, and HR documentation - Draft and maintain job descriptions and offer letters as we continue to hire - Build and document repeatable HR workflows, identifying what's manual, inconsistent, or missing, and putting the right process in place - Support employee-facing programs, events, and workplace operations as needed WHAT YOU'LL BRING - 2-4 years of People Operations experience, preferably at a high-growth startup or technology company - Hands-on experience with Rippling or a comparable HRIS platform - Working knowledge of employment law in New York and California, including leave administration and I-9 compliance - Demonstrated ability to build and document HR processes from the ground up, not just execute existing ones - Strong written communication: you write clearly, keep things simple, and know your audience - Experience managing employee data with a high degree of accuracy and discretion - Comfortable handling competing priorities without losing track of the details WHO YOU ARE - Detail-obsessed and discreet: You catch the typo in the offer letter and the misclassified employee in Rippling and you handle sensitive information with the care it deserves - A builder, not just a doer: You can't help but turn manual, inconsistent processes into repeatable systems, and you document as you go - A clear communicator: You translate dense policies and legal requirements into something employees actually understand - Service-minded and steady: You genuinely like helping people and bring calm, warmth, and professionalism to every employee interaction - Rigorous in ambiguity: You don't need a playbook to get started; you make the call, hit your deadlines, and write the playbook as you go BENEFITS - Comprehensive medical, dental, and vision insurance - Company-sponsored 401(k) through Vestwell - Flexible PTO plus U.S. federal holidays - Company-wide off-sites - Daily in-office lunch through Parkday - Dinner covered when working late - Commuter benefits and late-night rideshare - Standing desks and workspace accommodations available on request - All core tools and software provided Compensation: The expected base salary for this role is $125,000-$140,000 with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca’s total compensation package includes base salary, performance bonus, equity, and a comprehensive suite of benefits and perks. Our Recruiting team will share the full details as you progress through our hiring process. WHY AVOCA At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.