Senior Technical Customer Success Manager

Apify is the largest marketplace of tools for AI. 25,000 Actors helping people and agents get real-time web data, track competitors, generate leads, or integrate their apps. Actors are built by a global creator community that now earns more than $1M every month. Join us to help people put the web to work. Apify can find missing children https://blog.apify.com/fighting-child-traffickers-with-technology/, protect consumers from fake discounts across the EU https://blog.apify.com/how-web-scraping-ai-and-the-eu-have-come-together-to-sweep-away-fake-discounts-in-europe/, and feed data to AI chatbots https://blog.apify.com/intercom-customer-support-ai-chatbot-web-scraping/. To support this, we're looking for a Technical Customer Success Manager who can help our customers get real value from our tools, solve their data challenges, and grow with us as we expand what's possible with web automation. WHAT YOU’LL BE WORKING ON: Helping developers succeed with our tools: Apify is made by developers for developers, so you’ll need to be comfortable with the nitty-gritty of our SDKs, CLI, API, and Crawlee. Working with the Delivery team, you’ll: - Build real relationships with customers and help them see how Apify and our open-source tools fit their technical and business needs. - Get them excited about new features and creative ways to use Apify. - Jump in with engineers to fix tough problems when customers hit a wall. Keeping customers around and growing their accounts: A lot of our enterprise customers started small, on Free or Starter plans - and scaled up over time. To keep that going, you’ll collaborate across teams to: - Run demos, webinars, or workshops that show off what Apify can do. - Keep an eye on how customers are doing and try out ideas to keep them engaged. - Spot when someone’s at risk of leaving and step in to help. - Find chances to grow accounts - think renewals, upsells, or new use cases. - Sit down with customers for honest business reviews. - Guide promising accounts from a low-touch approach to more hands-on support. Making Apify better: - Team up with Product, Marketing, and Sales to figure out what customers really need and push for changes that matter. - Spot where things get tricky for users and advocate for fixes. - Help prioritize new features that help customers excel and get the most out of Apify. WHO WE’RE LOOKING FOR: - You’ve worked in software development - You’ve got experience with web development or web tech - You’ve done customer success or product advocacy before and handled things like renewals, upsells, or keeping customers from walking away. - You genuinely care about customers and want to make their experience great. - You’ve got a knack for spotting opportunities to grow accounts and aren’t afraid to chase them. - You bring energy and a good attitude to the table. - You’re the type to take an idea, run with it, and see it through - even if it means shaking things up a bit. - You can break down the complicated stuff into something clear and simple for customers. - You’re confident speaking and writing in English, and it shows. - You play well with others and like being part of a team. - You’ve experimented with web scraping, automation, headless browsers, proxies, or cloud tools. You don’t need to be a professional developer, but you should be comfortable vibecoding and have some hands-on experience building or tweaking things. - Experience with data-driven customer metrics, business reviews, or pricing conversations WHY SHOULD YOU WORK AT APIFY? - Space, support, and autonomy for personal growth, with a direct impact on our success - Full-time position in Prague at our amazing office https://youtu.be/nw1jLrdADvM located in Lucerna Palace 🏰 - Option to work remotely 🛋️ - Flexible working hours 🕰️ - Nobody counts holidays as long as the work gets done 💪 - Unlimited Claude for every Apifier. We don't count tokens. Just use them well 🤖 - Stock options and profit sharing 💰 - Free Multisport card 🏋️‍♀️ - We welcome pets, kids, and bikes at the office 🐶 - Epic team buildings and offsites 🚢 with biking, canoeing, and other adventures 🪂 - Solid education and training budget, conference tickets, internal “Eat & Learn” sessions, and the possibility to work across teams - Generous hardware budget 💻 - Free lunches every day when working from the office 🌮🥡 - Unlimited supply of ☕ & 🍺 and snacks - Free entry to the wonderful Prague Zoo 🐘 - Ping-pong, chess, PS5, lightsabers, foosball league after lunch 🏓 For more details about Apify and what it is like to work with us, see our Careers page https://apify.com/jobs.