Customer Success Manager

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.  What's the Opportunity: We're growing FAST and seeking a Customer Success Manager to become a trusted advisor to customers and own the success of the partnership. You will help demonstrate the value for our customers and be their go-to contact, advocating and facilitating successful customer outcomes throughout the broader Asset Watch organization. To succeed in this role, you will need to focus on customer objectives, be a team player, have outstanding collaboration skills and the ability to think critically. You must be able to manage shifting business demands and be able to prioritize tasks appropriately.  Take ownership over each account in your portfolio by building strong relationships to ensure customer satisfaction   Acquire a deep knowledge of company products and value proposition   Monitor account health and relevant KPIs to ensure continued adoption, and alignment with the customer's objectives for overall success. Identify churn risk, and work proactively to eliminate that risk  Develop and present strategic success plans that clearly deliver on customer expectations   Be highly organized with strong CRM and territory management skills   Participate in customer meetings and quarterly business reviews, presenting progress of key success criteria   Act as the go to point-of-contact for customers, leverage internal teams to resolve concerns and enhance the customer experience   Facilitate Asset Watch customer onboarding, training, and initial user setup  Meet retention and sales targets on a quarterly basis    Qualifications:  4+ years in account management or customer success    2+ years' experience selling additional products and services to existing accounts    Experience with CRM platforms (Salesforce strongly preferred)     Ability to communicate clearly, concisely and in a friendly manner through verbal and written forms    Strong active listening skills with a desire and knowledge to understand and solve for customer needs     Experience strategically consulting customers, creating success plans, and achieving their desired outcomes    History of exceeding retention and expansion quotas   Must enjoy a challenge, have a desire to learn, be passionate about your work and have a commitment to excellence and continuous improvement  Ability to multi-task, prioritize and manage time effectively  Exceptional organizational skills; be results-oriented with a bias for action  Must embrace a culture of accountability  Work autonomously with minimal supervision  Provide personalized, professional, and courteous service, accurate information, continuous communication, and the ability to address customer expectations in an appropriate manner  Strong collaborator who can build trust and contribute to the success of the team  Understand how departments and team members contribute to the success of the organization and be comfortable to step in support however needed  Professional appearance, excellent communication skills and professional conduct  Note: This role involves up to 15 - 20% domestic travel, primarily for client meetings and industry events. This role is located in the United States #LI-Remote What We Offer:  AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.  Competitive compensation package including stock options  Flexible work schedule  Comprehensive benefits including retirement plan match  Opportunity to make a real impact every day  Work with a dynamic and growing team  Unlimited PTO  We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.  Offices: (United States);