Medical Claims Research Analyst - Hybrid

Cranial Technologies is the only company in the world completely dedicated to researching and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated with the DOC Band®, we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses.   Cranial Technologies also provides treatment with EarWell® to correct infant ear shapes without surgery. With over 600,000+ successful outcomes, EarWell® is a proven, non-invasive treatment option for families.       We’re looking for a full-time Medical Claims Research Analyst to join our Medical Billing and Claims team! The successful candidate has an investigative and curious mind with a passion for solving problems. They are detail-oriented, can multi-task like a pro, and are extremely organized!    You’ll be working with a team of dynamic employees who are passionate about the work they do and are dedicated to the babies we treat. Our team members enjoy working and learning in a collaborative setting, are task-oriented and bring a positive mindset to the office!    We will train you on all things unique to Cranial Technologies!     Responsibilities:  Follow-up on claims with insurance companies every two weeks, or as needed  Document all correspondence, payment remits and phone calls into system  Ensure insurance payments are correct according to patient benefits and contracts  Process and document electronic payments daily  Provide support to centers nationwide regarding patient claims and balances due  Communicate with patients in detail regarding payments, denials and appeal information  Provide spreadsheet with full detail of aged accounts.  Identify, track and report insurance payment/denial trends  Communicate with patients regarding unexpected balances  Research and resolve claims processing error and resolve processing issues     Requirements:  High School Diploma or Equivalent 1-2 years of customer service or related experience  Heath insurance experience preferred  High attention to detail  Investigative, curious and problem-solving mindset  Exceptional communication and human relations skills in working with people from diverse backgrounds  Strong organizational skills  Ability to multi-task  Professional image in appearance, words and actions     We offer an excellent benefits package:  Medical, Vision, and Dental Insurance  401k Retirement Plan   3.5 Weeks Paid Time Off plus 7 company-paid Holidays  Life Insurance  Short/Long Term Disability Insurance  The pay range for this position is $20.00 - $22.00 per hour. Pay is dependent on the applicant's relevant experience.  This role is able to transition to Hybrid after 90 days in office.    Tempe HQ Address: 1405 W Auto Dr Floor 2 Tempe, AZ 85284   Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. Please keep an eye on your spam and junk mail. Please no phone calls regarding the position. If you are unable to submit your application, please email the recruiting department at mailto:careers@cranialtech.com for assistance.  #LI-Hybrid Offices: Tempe, Arizona, United States (Medical Billing Office );