Client Support Manager

About Nimble   http://nimble.ai/ is an AI robotics company building the autonomous supply chain to power fast, efficient and economical commerce. We’re training robot AGI to power a proprietary generalist supply chain superhumanoid, the first robot in the world capable of performing thousands of tasks across the supply chain. We’ve raised over $220M at over $1B valuation and formed a strategic alliance with FedEx to build a national network of autonomous warehouses capable of generating many billions in annual revenue. We are a hardcore and obsessed team of the world’s best engineers and operators. If you are obsessed with your craft, enjoy a high-intensity and fast moving high impact environment, are super high agency in getting hard things done and want to be part of building the world’s most legendary robotics company at the most pivotal moment in history, we want to work with you. We are on a mission to empower and inspire mankind to accomplish legendary feats by inventing robots that liberate us from the menial. We will accomplish this by training robot AGI to invent and build the Autonomous Supply Chain – everything from the inside of factories and warehouses to your front door – powered by generalist superhumanoids. Our founding team comes from the AI labs at Stanford and Carnegie Mellon and our board of directors include famed robotics and AI legends including https://en.wikipedia.org/wiki/Fei-Fei_Li (Chief Scientist of AI at Google and Director of Stanford’s AI Lab), https://en.wikipedia.org/wiki/Marc_Raibert (founder of Boston Dynamics), and https://en.wikipedia.org/wiki/Sebastian_Thrun (founder of GoogleX, Waymo; Stanford Professor and considered the father of autonomous vehicles). Let’s be legendary. Why Join Nimble? At Nimble, we are committed to building legendary products, a legendary team, and a legendary legacy. Join us and become part of an ambitious, humble, and resourceful culture where your work will leave a lasting impact on the future of robotics and commerce.   Nimble's Core Values: Be relentlessly resourceful - Challenge conventions and overcome obstacles. Be legendary - Be the very best and do work that inspires. Be humble - Prioritize growth, learning, and doing whatever is needed to further the mission. Be dependable - Take ownership and deliver with high agency.   The Role The Client Support Manager serves as the primary operational liaison and day-to-day support contact for assigned clients. This role is highly tactical, focusing on the immediate operational needs of the client and the warehouse floor. The CSM ensures seamless daily execution, rapid issue triage, and clear communication between clients, fulfillment operations, and key partners like FedEx. The ideal candidate thrives in a fast-paced, high-volume logistics environment and excels at coordinating daily workflows. This individual must be proactive in communicating operational statuses and ensuring all partners are aligned on daily execution plans. Responsibilities Operational Support & Daily Execution Serve as the primary operational liaison between the client, FedEx, and internal Operations Manage day-to-day client inquiries, issue triage, and escalations related to inventory, shipping, and fulfillment Coordinate directly with internal Operations, IT, and engineering teams to resolve immediate daily roadblocks and ensure service level agreements (SLAs) are met Maintain open, proactive communication with clients regarding daily operational status Cross-Partner & Warehouse Liaison Act as the key point of contact for FedEx and clients  Facilitate clear and consistent communication between the client and the warehouse floor to ensure accurate execution of daily work orders and special requests Ensure smooth onboarding of new stock-keeping units (SKUs), product lines, and promotional volumes on a tactical level Reporting & Account Administration Analyze daily fulfillment Key Performance Indicators (KPIs) to identify and flag immediate operational risks Assist the Account Manager (AM) in preparing and presenting data for client operational check-ins Maintain structured account documentation, daily action logs, and performance records with strong attention to detail Ensure all client commitments related to daily tasks are tracked and executed accurately Qualifications 1+ year of experience in a support, operations, logistics, or fulfillment coordination role Demonstrated ability to effectively communicate with internal Operations and external partners Exceptional communication skills (verbal and written) and comfort in a liaison role Highly organized with strong attention to detail and proven follow-through on tasks Ability to manage and prioritize a high volume of concurrent daily tasks Core Competencies High ownership and accountability Proactive communication and issue triage Operational organization and time management Cross-functional coordination Attention to detail and accuracy What Success Looks Like Daily operations run smoothly with minimal client-facing escalations Warehouse and Operations teams view you as an effective partner for client communication You consistently follow through on daily commitments and track all operational issues to resolution Compensation $70,000 - $80,000 a year The above range is the salary range. This position will also receive generous equity for this position.   Culture: We embrace challenges and strive to make the impossible possible each day. We’re not in this to do what’s easy or to be mediocre. We want to create something legendary and leave our mark on the world. We’re ambitious, we’re gritty, we’re humble and we’re relentlessly resourceful in pursuit of our goals. If this sounds like you then you might be a great fit!   Nimble Robotics, Inc. is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the basis of race, color, religion, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, age, military or veteran status, or any other characteristic protected by applicable state, federal or local laws.   Nimble's Benefits   Unlimited Flexible Time Off Enjoy the time you need to travel, rejuvenate, and connect with friends and family.   Health Insurance Nimble provides medical, dental, and vision insurance through several premier plans and options to support you and your family.   Paid Parental Leave Enjoy paid bonding time following a birth.   Commuter Benefits Take the stress out of commuting with access to fully-paid parking spots.    Referral Bonus Get a cash bonus for any friend or colleagues that you refer to us that we end up hiring.    401k Contribute towards a 401k for retirement planning.   Equity Be an owner in Nimble through our equity program   Link: https://www.businesswire.com/news/home/20241023998446/en/Nimble-Closes-106-Million-Series-C-Funding-Round-Scales-Fully-Autonomous-Fulfillment-with-FedEx?trk=feed-detail_main-feed-card_feed-article-content    Link: https://newsroom.fedex.com/newsroom/global-english/fedex-announces-expansion-of-fedex-fulfillment-with-nimble-alliance   Offices: Haslet, Texas, United States (Westport);