IT Manager

IT MANAGER, INTERNAL PLATFORM & OPERATIONS COMPANY OVERVIEW Maven AGI is reimagining enterprise customer experience, starting with support. Today’s support is slow, expensive, and frustrating. We are building an AI-native platform that delivers faster, higher-quality support at a fraction of the cost. We are a team from leading technology companies, backed by experienced operators and advisors. Our focus is simple: build systems that actually work, and scale. THE ROLE This is not a traditional IT Manager role. You will own and scale an automation-first, software-defined IT platform that powers the company. The foundations are already in place: identity, device management, infrastructure-as-code, and helpdesk workflows. Your job is to evolve this into a more intelligent, assisted internal system. The next phase of this platform is introducing agent-assisted workflows—using Maven AGI and modern AI tooling to improve how IT systems are operated, without removing human control. You will operate across: - Identity and access - Device management - SaaS and internal systems - Infrastructure-as-code - Office networking and conference systems This role sits at the intersection of IT, infrastructure, and internal platform engineering. WHAT YOU’LL DO OWN THE IT PLATFORM - Manage and evolve identity, device management, and SaaS systems - Ensure systems are reliable, secure, and easy to operate - Treat IT as a product, not a support function EXPAND INFRASTRUCTURE-AS-CODE FOR IT - Build and extend our IT IaC system using Pulumi - Drive toward more declarative: - user lifecycle - access management - policy enforcement - Integrate with ticketing and approval workflows INTRODUCE AGENT-ASSISTED WORKFLOWS - Incorporate MavenAGI and other AI tools into IT operations - Enable: - faster triage and resolution - better decision support - improved system visibility - Keep humans in the loop for approvals and critical actions AUTOMATE HIGH-VOLUME WORK - Eliminate repetitive helpdesk work through automation - Build self-service flows for onboarding, access, and common requests - Improve system design to reduce ticket volume over time OWN OFFICE INFRASTRUCTURE - Operate and improve office networking (WiFi, segmentation, reliability) - Manage conference room systems (Zoom, Google Meet, AV) - Diagnose and resolve real-world performance issues DRIVE SECURITY AND COMPLIANCE - Enforce access and device policies through: - Okta - Jamf Pro - Ensure systems are auditable and aligned with compliance needs IMPROVE HELPDESK THROUGH SYSTEMS - Optimize existing helpdesk processes - Reduce ticket volume via automation and better system design - Turn operational data into insights and improvements WHAT WE’RE LOOKING FOR CORE REQUIREMENTS - 5+ years in IT, infrastructure, or systems engineering - Strong experience with: - identity and access systems (Okta or similar) - device management (Jamf or similar) - cloud environments (AWS, GCP, or Azure) - Experience with infrastructure-as-code (Pulumi, Terraform, etc.) - Ability to write code and automate workflows - Strong troubleshooting skills across systems and networks - High service level internally with teammates STRONG SIGNALS - You think of IT as systems and workflows, not just support - You have built automation-first or self-service environments - You are comfortable introducing AI into operational systems in a controlled way - You can operate in ambiguous, fast-moving environments - You understand that your work allows the company to scale NICE TO HAVE - Experience with office networking and AV systems - Familiarity with CI/CD and developer workflows - Experience working with AI-assisted tooling or internal platforms - Background in security or compliance (SOC2, ISO, etc.) WHAT SUCCESS LOOKS LIKE - Core IT workflows are automated and consistent - Agent-assisted tooling improves speed and quality of operations - Office and conference systems are reliable and low-friction - Helpdesk is efficient and focused on exceptions - Internal teams move faster because IT systems are well-designed WHY THIS ROLE - High ownership over critical internal systems - Opportunity to define a modern, automation-first IT platform - Work at the intersection of infrastructure, automation, and AI - Direct impact on how the company operates and scales