Assistant Manager, Customer Value Management

Job Title: Assistant Manager / Senior Executive, Customer Value Management Location: Singapore This role is responsible for driving customer lifetime value, retention, and revenue growth through data-driven lifecycle marketing. The incumbent will develop and optimize data-driven retention, upsell, and cross-sell strategies across multiple channels, leveraging customer insights, segmentation, and marketing automation to enhance engagement and reduce churn. Key Responsibilities Customer Strategy & Campaign Planning - Develop and execute customer lifecycle strategies to drive retention, engagement, and customer value - Leverage customer data and analytics to identify insights, behavioral triggers, and growth opportunities - Utilize SQL and analytics tools to support segmentation, targeting, and performance analysis - Develop and optimize Next Best Offer (NBO) / decisioning frameworks in collaboration with Data Science/Analytics teams - Plan and deliver targeted retention, upsell, and cross-sell campaigns to achieve churn reduction and revenue growth - Design and implement personalized offers and propositions to drive product adoption and customer loyalty - Build business cases and collaborate with cross-functional teams (e.g., Product, Marketing, Digital, Sales) to deliver initiatives Campaign Execution & Optimization - Manage end-to-end campaign execution across multiple channels (e.g., email, SMS, app push, digital platforms) - Drive automation of marketing journeys to enable scalable, trigger-based, and real-time engagement - Implement test-and-learn approaches (e.g., A/B testing) to continuously improve campaign effectiveness - Monitor and optimize key performance metrics including conversion, engagement, retention, and ROI - Ensure strong campaign governance, including contact strategy, customer experience, and compliance Qualifications - Degree in Marketing, Business, Statistics or similar field - Minimum 3-5 years of work experience in campaign management, preferably in telecommunications, tech, FMCG or a related industry - Good working knowledge of SQL as well as Tableau - Ability to work independently as well as in a team in a fast-paced environment - Strong analytical, problem-solving and communication skills - Excellent interpersonal skills