Learning Solutions Specialist (Guatemala)

The Opportunity: Join TopDog Law and Build Something Meaningful This role is an opportunity to: Join a rapidly growing national firm at a formative stageMake a visible, measurable impact on a rapidly growing businessGrow your skills, responsibility, and influence as the firm scalesWork alongside high-caliber, mission-driven teammates who care deeply about doing great work We are looking for people who don’t just want a job, they want purpose and impact. Position Summary The Learning Solutions Specialist for TopDog Law is a full-time role reporting to the Learning Solutions Manager. This position supports the design, development, delivery, and continuous improvement of learning experiences across the organization. This individual plays a key role in onboarding, role-based training, and ongoing development initiatives for our operations and law firm teams. The role blends facilitation, content creation, learning technology administration, and employee communication. The ideal candidate is adaptable, detail-oriented, and capable of translating complex processes into clear, engaging learning experiences across multiple formats. To be considered for this position, you must: Be meeting expectations in your current roleBe in your current position for at least 3 months.Inform your supervisor that you are applyingAvailable to work a flexible schedule that aligns with the business needsExample Monday - Friday 6 am Guatemala/7 am Central Time to 3 pm Guatemala/4 pm Central or longer if deadlines are approaching Duties & Responsibilities Training Delivery & Facilitation Deliver virtual and live (in-person) training sessions that promote engagement, comprehension, and application of knowledge. Facilitate onboarding experiences and role-specific programs that build employee confidence and readiness. Examples of Work: Facilitate multi-day onboarding and role-based training programs that include company culture, systems, and core job functionsLead Day 1 New Employee Experience sessions across departmentsIncorporate interactive elements such as role-play, discussion, and applied exercises Learning Program Support & Coordination Partner with instructional designers, subject matter experts, and business stakeholders to support the development and execution of learning programs. Assist with needs analysis, feedback collection, and program evaluation. Examples of Work: Draft and distribute learner surveys and analyze results to identify improvement opportunitiesCoordinate updates to training materials based on process or policy changes Content Development & Editing Create, update, and maintain learning materials across multiple formats, ensuring clarity, accuracy, and alignment with business needs. This includes eLearning, job aids, guides, and internal communications. Examples of Work: Develop or revise eLearning courses using tools such as Rise or RipplingDesign visual learning assets and job aids using CanvaRecord and edit training videos and walkthroughs using ScreenPalEdit existing materials for clarity, consistency, and accuracy Learning Technology & LMS Administration Manage and maintain learning content within the Learning Management System (LMS), ensuring accurate enrollment, tracking, and reporting. Examples of Work: Upload and organize exported courses, create learning paths, and add resources in the Learning Management System (LMS)Track course completion and generate reports for stakeholdersTroubleshoot learner access issues and support system navigationMaintain course version control and updates Employee Communication Develop and deliver clear, concise employee-facing communication related to training programs, updates, and learning initiatives. Examples of Work: Write announcements, course instructions, and follow-up communicationsCreate learning campaign messaging to drive engagement and completionPartner with leadership to communicate training expectations and timelines Assessment & Evaluation Support the measurement of learning effectiveness through assessments, surveys, and feedback mechanisms. Examples of Work: Administer pre- and post-training evaluationsSupport the development of scorecards or evaluation tools for skill applicationAnalyze data to identify trends and recommend improvements Continuous Improvement Stay current on learning trends, tools, and best practices. Identify opportunities to improve learning experiences, processes, and content quality. Examples of Work: Recommend enhancements to training formats, tools, or delivery methodsContribute ideas for new learning initiatives or resources Knowledge Excellent virtual facilitation skillsFamiliarity with onboarding and early-tenure employee developmentWorking knowledge of LMS platforms and digital learning toolsBasic understanding of instructional design concepts and content structuringAwareness of accessibility and usability standards for learning materials Skills Facilitation & Delivery Ability to deliver engaging virtual training sessions using platforms such as Microsoft Teams or ZoomSkilled at presenting information in a clear and structured wayAbility to adapt delivery style based on audience needs Content & Tools Experience with Rise for eLearning developmentExperience using Canva for visual content creationExperience with ScreenPal for recording and editing video contentAbility to edit and refine written and visual materials for clarity and accuracy Technical Skills Proficiency in Google WorkspaceExperience managing LMS enrollments, reporting, and content updates Communication Clear written and verbal communication skillsAbility to write effective employee-facing communicationComfortable collaborating with cross-functional partners Organization & Execution Ability to manage multiple projects and deadlinesAttention to detail in content development and system management Abilities Translate complex processes into simple, learner-friendly materialsBalance independent work with collaboration across teamsAdapt quickly to changing priorities and business needsIdentify gaps in learning materials and take initiative to address themMaintain accuracy and consistency across all learning assets Behaviors Adaptability in a fast-paced environmentCollaboration with stakeholders and subject matter expertsProfessionalism in communication and deliveryAccountability for deliverables and timelinesCuriosity about business processes and learner needsCommitment to continuous improvement Minimum Qualifications Bachelor’s degree or equivalent professional experienceMinimum of 2 years of experience in learning and development, education, marketing, sales, communication, training, or a related fieldExperience working with an LMS and digital learning toolsExperience creating and editing learning content and employee communications Locations: Ciudad de Guatemala, Guatemala