Manager, Referral Partner Operations

The Opportunity: Join TopDog Law and Build Something Meaningful This role is an opportunity to: Join a rapidly growing national firm at a formative stageMake a visible, measurable impact on a rapidly growing businessGrow your skills, responsibility, and influence as the firm scalesWork alongside high-caliber, mission-driven teammates who care deeply about doing great work We are looking for people who don’t just want a job, they want purpose and impact. What You’ll Do In this role, you will be responsible for: Own Data Integrity Ensure lead and case data from external partners is processed accurately and on time across all systemsIdentify and resolve discrepancies before they impact downstream reporting or decision-makingBuild and maintain quality control standards that the team executes consistentlyBecome the internal subject matter expert on how partner data flows — the person everyone calls when something does not add up Own Partner Operational Support Serve as the operational point of contact for assigned referral partners — managing inbound requests, system updates, client inquiries from intake, and anything that just needs to get doneEnsure each specialist on your team owns a defined portfolio of partner accounts and is the consistent, reliable contact for those partners’ day-to-day operational needs Lead the Team Set clear KPIs for every person, accuracy rate, processing volume, cycle time, response time — and hold the team to themCoach consistently, give direct feedback, and develop your people in real time — not just at review timeBe a player-coach when needed, willing to carry accounts or get into the work alongside the team, not just manage from aboveEvaluate team structure as the function evolves and make clear recommendations on future hiring needs Communicate and Solve Problems Lead with the headline in every communication — situation, what it means, what needs to happenUse data to back your positions, when you identify a problem or propose a solution, you show your workTake action when async isn’t working, schedule the call, get the people in a room, and close itWork directly with IT, Account Managers, Data, and Finance to resolve issues and drive continuous improvementGet external partners to give you what you need through clear asks, persistence, and the ability to explain why it matters to themIdentifying opportunities to improve systems, processes, or outcomes—not just following existing playbooks At TopDog Law, everyone is expected to think critically, communicate clearly, and take ownership of their work. How This Role Drives the Business TopDog Law is a nationally scaling personal injury law firm that partners with law firms across the country to deliver better outcomes for clients. Behind every one of those partnerships is an operational layer that keeps data clean, communication flowing, and nothing falling through the cracks. This role owns that layer. You will manage a small team responsible for two things: reconciling lead and case data from external law firm partners into our systems, and serving as the operational point of contact for those partners on day-to-day administrative needs. Think of it as the back office that powers the partnership, the function that makes sure everything is accurate, every request gets handled, and every partner has a reliable operational contact they can count on. You will manage the team, enforce the processes, and be a player-coach when it matters. You are the bridge between your team and the cross-functional stakeholders who depend on your output to do their jobs. This role is critical to our success because it: Directly impacts [clients / revenue / case outcomes / team efficiency]Supports speed, quality, and consistency as we scaleHelps protect and elevate the TopDog Law brand and client experienceStrengthens the foundation needed to grow responsibly and sustainably What Success Looks Like Within your first 6–12 months, success in this role looks like: You consistently deliver on commitments with minimal oversightYou proactively identify issues and propose solutionsYour work raises the bar for quality, clarity, and follow-throughYou are viewed as a reliable, trusted partner by teammates and leadersYou contribute positively to team energy, morale, and momentum Qualifications Required: 3–5 years in operations, data reconciliation, or a role where data accuracy and partner-facing coordination were core responsibilitiesExperience managing a team, setting KPIs, running accountability conversations, developing peopleStrong analytical skills, comfortable building and auditing data in spreadsheets, identifying patterns, and explaining findings clearlyProficiency in CRM or case management systems, you learn new tools quickly and work across systems without frictionCrisp, headline-first communicator, written and verbal, with data to support every position you takeProven ability to drive problems to resolution across teams and with external partners, without formal authorityStrong communication skills—written and verbalAbility to think critically, prioritize effectively, and execute with speed Nice to Have: Experience managing partner or vendor relationships where data handoffs required active coordinationBackground in legal, financial services, or a similar environmentExposure to process improvement or systems optimization initiativesExperience in a fast-growing or high-volume environmentComfort with ambiguity and evolving systemsExperience in legal, professional services, or client-centric organizations About TopDog Law TopDog Law is a nationally scaling, fully-integrated, personal injury law firm built for impact, excellence, and growth. We own the client experience end-to-end, from marketing and intake through litigation, because we believe how we do the work matters just as much as what we achieve. We are building a high-performance, high-trust, no-ego culture where talented people do meaningful work, grow quickly, and take pride in what they build together. This is not a legacy law firm. This is a rocket ship, and we’re assembling the team that will take it to the next level. If you thrive in fast-moving environments, love taking ownership and being held accountable, and want to be part of something you can help shape, not just maintain, you’ll feel right at home here. Our Story TopDog Law is not your typical law firm. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike. Over the past three years, we’ve grown 2–3x year over year, setting a new standard on the marketing side of the personal injury space and proving what’s possible when strategy, speed, and execution align. Now, we’re applying that same discipline and innovation to law firm operations, case management, and execution as we scale nationally and fully integrate. We are intentionally building the infrastructure, systems, and teams needed to scale at a national level—without sacrificing quality, culture, or accountability. This is still the early stage of that journey, which means the people who join now have a real opportunity to help shape how the firm operates for years to come. Who Thrives Here We don’t hire based on resumes alone. We hire for competence, character, and mindset. You will thrive at TopDog Law if you: Embrace Change You have a growth mindset and seek continuous improvementYou welcome feedback and adapt quicklyYou ask “What’s next?” rather than “That’s not my job” Are Committed to the Organization You care deeply about doing great workYou have your teammates’ backsYou’re here to build something meaningful and long-lasting Bring an Upbeat, No-Ego Energy You show up positive, professional, and solutions-orientedYou enjoy the work and respect the people around youYou leave drama, negativity, and ego at the door Take Ownership You do what you say you’ll doYou follow through and communicate early when something’s off trackYou treat the business like it’s yours Fast & Hungry You move with urgency and sound judgmentYou prioritize progress over perfectionYou thrive in fast-paced, high-expectation environmentsYou seek feedback, stretch assignments, and more responsibilityYou’re motivated by growth, impact, and building something bigger than yourself Why TopDog Law Real growth: As the firm grows, so do opportunities for advancement and leadershipHigh standards, real support: Clear expectations, coaching, and accountabilityCulture that matters: Trust, respect, speed, and integrity, without sacrificing humanityMeaningful work: Helping people through some of the hardest moments of their lives Ready to Build With Us? If you’re excited by ownership, accountability, growth, and the chance to help build something exceptional from the ground up - we’d love to hear from you. Apply today and help shape the future of TopDog Law. Locations: Remote (United States)