Senior Account Manager

About Audien Hearing Audien Hearing is disrupting the hearing aid industry by making hearing affordable, accessible, and stigma-free. As a fast-growing company expanding beyond DTC into retail, we’re building strong partnerships across key channels to bring our products to more customers. Our retail relationships are critical to this next phase of growth, and we’re looking for a Sr. Account Manager to help scale and strengthen them. Senior Account Manager Location: Remote (U.S. based, with travel as needed) Employment Type: Full-Time Position Overview The Sr. Account Manager will own and grow key retail relationships across food, drug, mass and club channels, with a focus on driving revenue, expanding distribution, and strengthening in-store presence. This role is highly cross-functional and hands-on, requiring someone who can operate both strategically and tactically in a fast-paced, lean environment. You will be responsible for the full scope of account management, including buyer communication, forecasting, performance analysis, and cross-functional alignment. This is a high-ownership role for someone who is scrappy, self-motivated, and excited to build. Key Responsibilities Own day-to-day management of key retail accounts across food, drug, mass and club channels (e.g., Walmart, Target)Build and maintain strong relationships with retail buyers and partnersLead line reviews, sell-in presentations, and ongoing business updates with customersAnalyze syndicated data (Circana/IRI) and internal performance to identify opportunities and risksDevelop compelling, data-driven stories to support distribution, shelf placement, and promotional strategyCreate and manage account forecasts in partnership with demand planning and supply chainMonitor and manage account performance against sales targets and KPIsCollaborate cross-functionally with supply chain, operations, marketing, and finance to ensure alignment and executionSupport and manage broker relationships as neededTrack competitive activity, category trends, and customer insights to inform strategyOperate with a strong P&L mindset, understanding the financial impact of decisions Qualifications 3–5 years of account management experience, preferably within drug or mass retail channelsExperience working with major retailers such as Walmart, Target, or similarStrong category management experience, including the ability to independently pull and analyze syndicated data (Circana/IRI)Solid forecasting and planning skillsStrong understanding of retail fundamentals, including shelf strategy, consumer behavior, and merchandisingP&L awareness and ability to make financially sound decisionsExcellent communication and presentation skills, with experience presenting to retail buyers and internal stakeholdersHighly organized and detail-oriented, with the ability to manage multiple accounts and priorities simultaneouslyCollaborative and able to influence cross-functional partners without direct authoritySelf-starter with a scrappy, business-owner mindset and comfort operating in a lean, fast-paced environmentWillingness to travel as needed for customer meetings Locations: Remote