Application Support Engineer

About Concept Plus Concept Plus is a mission-focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. Headquartered in Fairfax, VA, we bring the agility, responsiveness, and customer intimacy of a small business combined with the quality and infrastructure of a larger firm. Recognized as an award-winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty. We offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment. For more information, visit http://www.conceptplus.com/. About the role Concept Plus is seeking an Application Support Engineer to be responsible for supporting the sustainment of Applications/Services providing the backend administration and support in the Oracle Cloud Infrastructure. This program provides a comprehensive set of services to support multiple customers in a multitenant enclave. The focus is customers whose primary application is Oracle EBS, supporting their users as well as interface trading partners. The services range from cloud-based infrastructure to development/testing services to operations services, with a focus on multitenancy wherever possible. Assist in defining requirements, designing and building data center technology components and testing efforts. What you'll do The App Support Engineer may plan, design, develop, migrate, install, or implement various technology products, or enhance computer programs. This individual applies knowledge of software and programming to deploy or migrate and test applications and produce the necessary outcome for clients. Roles and responsibilities included but are not limited too: Support acceptance testing of applications in target cloud environmentSupport application bug fix for migration-related application defectsStructure and coordinate with application functional owners for the required testing of applications prior to, during, and post migrationReport and resolve issues related to infrastructure and application migration activitiesDetermine the Definition of Ready for work items to be slotted into a Sprint activitiesDeliver working software or acceptable deliverables in every iteration/activitiesHelp the Product Owner break larger work items (Epics, User Stories) into smaller User Stories based on functionality activitiesEstimate Product Backlog items (Epics, User Stories), Decompose User Stories into smaller, actionable Tasks, Estimate Tasks during Sprint Planning, Commit to Sprint delivery based on the Definition of Done, Adhere to the Definition of Done activitiesReport daily status & impediments during Daily Stand-Up activitiesEscalate impediments, Frequent (daily) communication with and demonstration of progress to the Product Owner activitiesMaintain all boards (Scrum) activitiesMaintain project management tool (JIRA)Ability to work productively in a team environment and participate as a positive and cooperative team memberStrong verbal, written, organizational and documentation skills Required Qualifications US Citizenship RequiredT3/T5 (TS / TS SCI w/Poly) – Fully Cleared Only, must confirm clearance is activeBachelors Degree required5+ years’ practical experience Must have administration experience with at least two of the following applications: ALM Octane, UFT, LoadRunner, Dynatrace, ReadyAPI, CyberArk, VMWare/HorizonProficient in installing and configuration application client tools on VDI Images and PoolsMust have strong experience with Oracle Linux or RHEL operating systemsHands-on experience with STIG compliance using preferably Evaluate-STIG, Mitre SAF Heimdall, or equivalentSkilled in diagnosing and resolving application Applications connectivity and integrations issuesExperience configuring load balancing for ApplicationsKnowledge of SAML/SSO authentication and application level configuration for identity integrationsProvide Level 2 and Level 3 support for application and integration issuesCreate a management plan, validates sizing, and forecasted sizingManage and safeguard licenses, keys, and other sensitive secrets within an approved vaulting solutionExperience producing and maintaining CDRL documentationPreferred experience with Microsoft Windows Server AdministrationStrong verbal, written, organizational and documentation skills.Current CompTIA Security+ At least one of the following certifications for 8570 Baseline: CISSP, CCNA, CAP, CASP+ CE, CCISO, CND, CSSLP, CYSA+, GSLC, SSCP. Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law. Locations: Remote (United States)