Product Operations Manager, Benefits Marketplace

About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, https://www.rippling.com/careers#:~:text=GLOBAL%20EMPLOYEES-,%241.4B%2B,-RAISED%20TO%20DATE from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @http://www.Rippling.com addresses. About the role This is a unique opportunity to play a key role in expanding Rippling’s Benefits Marketplace and carrier integration program. Partnering closely with Product, Engineering, Benefits Operations, and external carriers, you’ll drive integrations end-to-end—ensuring clean launches, scalable processes, and a high-quality client experience. You’ll also build reporting and readiness frameworks, manage escalations with urgency, and help define the operating model for a fast-growing program. This role is ideal for someone who thrives in a dynamic environment, brings deep experience with benefits integrations (EDI/API, carrier connectivity), and takes strong ownership of operational excellence. What you will do Integration Program Management Own end-to-end delivery of carrier integrations across the Benefits MarketplaceCoordinate across Product, Engineering, Benefits Ops, and external partnersDefine workstreams, dependencies, milestones, and ownershipBuild and refine SOPs, workflows, and best practices Launch Readiness Define and run go/no-go criteria and readiness reviewsAlign cross-functional teams ahead of launchesIdentify root causes of launch issues and implement improvements Carrier & Partner Management Serve as primary internal point of contact for carrier integrationsManage timelines, resolve operational issues, and support partnersOversee integrations from kickoff through stabilization Cross-Functional Collaboration Partner with BD, Product, Engineering, Ops, and Support teamsLead regular stakeholder cadences and drive decisions forward Metrics & Reporting Build dashboards to track integration health and launch readinessProvide visibility into program status and post-launch performanceIdentify trends and escalate systemic issues  What you will need 5+ years in benefits, carrier operations, or program/ops managementExperience with EDI, carrier integrations, or enrollment systems preferredStrong understanding of real-world integration challenges Familiarity with EDI, APIs, data mapping, and eligibility workflowsAbility to identify operational risks (no coding required)Experience with EDI 834 is a plus Strong analytical thinking and structured approachAdvanced spreadsheet skills required; SQL is a plus Highly organized with strong prioritization skillsExperience managing multiple programs simultaneously Comfortable working cross-functionally and across time zonesProven ability to manage internal and external partners effectively  Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location https://www.rippling.com/pay-transparency. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below. #li-hybrid #li-remote Locations: Austin, TX; San Francisco, CA; New York, NY