AI Systems Lead

At Veracity, we aim to be a different kind of insurance partner – one that is free from outside investors, venture capital, or the pressures of a corporate parent. Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution. We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies. We’re growing fast and want you to be a part of it! We’re seeking a strategic and execution-focused AI Systems Lead to drive responsible, scalable AI adoption across the organization. This remote role identifies, implements, and operationalizes artificial intelligence solutions that improve efficiency, strengthen decision-making, and enhance competitive advantage. Serving as the organization’s internal AI subject matter expert, the AI Systems Lead bridges business strategy and technical execution—ensuring AI tools are thoughtfully selected, securely implemented, deeply integrated into workflows, and governed responsibly. The ultimate goal of this role is to elevate operational maturity through practical, measurable, and compliant use of AI. Key Responsibilities Identify and prioritize high-impact AI use cases across departments in partnership with business leadersEvaluate and recommend AI platforms and tools based on business needs, scalability, and governance requirementsConfigure, deploy, and administer AI tools across the organizationBuild and maintain custom AI solutions, including custom GPTs, AI agents, workflow automations, and knowledge retrieval systemsEstablish and manage an AI enablement framework, including use-case intake, prioritization, rollout standards, adoption tracking, and value measurementEnsure platform owners implement AI capabilities appropriately (automation, assistants, summarization, intelligent routing, knowledge retrieval)Design and enforce AI governance standards, including evaluation/testing practices, guardrails, prompt/version control, and drift monitoringPromote responsible AI usage aligned with security, privacy, compliance, and brand standardsPartner with Technology Operations and Information Security to ensure AI platforms meet data governance, access control, vendor risk, and compliance requirementsOversee AI access controls (RBAC, SSO/MFA alignment), audit logging, and retention standardsServe as escalation point for AI-related risks, incidents, or cross-system issuesDesign and implement integrations between AI tools and core business systems (CRM, document management, APIs, internal tools)Optimize workflows by embedding AI directly into operational processesDevelop AI-powered knowledge bases using internal documentation and structured dataEstablish documentation standards, SOPs, configuration baselines, and operational maturity practices for AI platformsEnable adoption through documentation, training, playbooks, and ongoing supportDefine, measure, and report on AI performance metrics, including use cases deployed to production, cycle time improvements, hours saved, active user adoption, reduction in rework or errors, and governance compliance and audit readinessRequired to perform other duties as requested, directed, or assigned Requirements and Qualifications Required Qualifications Hands-on experience with AI platforms (e.g., OpenAI, Gemini, Claude, Copilot, or similar tools)Experience building and configuring custom GPTs, AI agents, or prompt-based automation systemsStrong understanding of APIs, integrations, and system-to-system workflowsExperience designing and implementing AI-enabled knowledge basesAbility to translate business challenges into practical, secure AI solutionsStrong understanding of data security, privacy, and responsible AI usage principlesExperience with AI evaluation/testing (accuracy validation, hallucination risk, regression testing)Knowledge of knowledge base architecture, permissions management, and content governanceExperience leading AI adoption, training, or change management initiativesStrong communication skills with the ability to advise both technical and non-technical stakeholders Preferred Qualifications Background in systems administration, business systems, or IT enablementExperience with low-code/no-code automation toolsFamiliarity with vector databases, embeddings, or retrieval-augmented generation (RAG) conceptsExperience supporting non-technical teams with advanced technical platformsPrior experience leading AI transformation or enterprise-wide enablement initiatives Perks Health, dental, and vision plansAmazing work-life balance with 4 weeks of Paid Time Off10 Paid Company Holidays with 2 floating holidays401K Programs with employer matchPersonal assistance programs for support in a healthy personal and work life Why Veracity? Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to: Engage in groundbreaking projects that are reshaping the insurance landscapeCollaborate with a group of dedicated, like-minded professionalsExperience a culture that prioritizes growth and development Compensation Range: $110k/yr - $130k/yr We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.  If you need accommodation, please let us know during the interview process. Locations: Remote (Pleasant Grove, UT, US); Remote (United States)