Senior Administrative Assistant

At Veracity, we aim to be a different kind of insurance partner – one that is free from outside investors, venture capital, or the pressures of a corporate parent.  Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution.  We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies.  We’re growing fast and want you to be a part of it! We are seeking a skilled and resourceful Senior Administrative Assistant to join our team. Reporting to the Administrative Assistant Team Lead, this role provides advanced administrative and clerical support to Account Managers, Brokers, and departmental operations. Beyond routine tasks, you will leverage your expertise and experience to mentor peers, support training initiatives, contribute to special projects, and help identify and implement process improvements that strengthen team efficiency and effectiveness. Key Responsibilities Mentor peers, assist with onboarding and training initiatives, and serve as a resource to strengthen team knowledge and performanceContribute to special projects and lead efforts to identify and implement process improvements that increase efficiency and effectiveness across the teamPrepare, review, and distribute essential insurance documents such as quotes, finance agreements, Accord applications, bind requests, invoices, and state affidavitsPerform policy checks, renewal notifications, and loss run requests to maintain program accuracy and complianceAccurately document and track all transactions in AMS and other Veracity systems, ensuring transparency, data integrity, and regulatory complianceSupport audits and document reviews by verifying transactions and assisting with internal and external surplus lines requirementsPartner with Sales teams and other departments to deliver responsive service support that enhances client satisfaction and program performanceManage team and group email inboxes and provide frontline communication support, including phone coverage, to ensure timely and professional responsesProvide reliable backup for administrative functions while upholding confidentiality, professionalism, and a strong customer service orientationRequired to perform other duties as requested, directed, or assigned Requirements and Qualifications High school diploma required; Associate’s or Bachelor’s degree in Business, Finance, Accounting, Risk Management, or a related field preferred2+ years of insurance or surplus lines industry experience, or a valid Property & Casualty license plus 12+ months of CSR or administrative support experience; must be able to obtain and maintain a Property & Casualty licenseStrong knowledge of insurance administrative processes, AMS operations, and related compliance requirementsProficiency in Microsoft Office (Word, Excel, Outlook), email platforms, and document management systems, with the ability to adapt to new technologiesExcellent organizational and time-management skills, with proven ability to prioritize, meet deadlines, and maintain accuracy in fast-paced environmentsClear and professional communicator with strong interpersonal, customer service, and relationship-building skillsDemonstrated problem-solving and analytical abilities, with experience supporting process improvements, audits, and workflow optimizationCollaborative team contributor with mentoring and training capabilities, a high level of integrity, and accountability for results Perks  Health, dental, and vision plansAmazing work-life balance with 4 weeks of Paid Time Off10 Paid Company Holidays with 2 floating holidays401K Programs with employer matchPersonal assistance programs for support in a healthy personal and work life Why Veracity? Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to: Engage in groundbreaking projects that are reshaping the insurance landscape Collaborate with a group of dedicated, like-minded professionals Experience a culture that prioritizes growth and development Compensation Range: $25/hr - $27/hr   We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.     If you need accommodation, please let us know during the interview process. Locations: Pleasant Grove, UT; Remote (Utah, US)