Technical Application Support Specialist II

At Veracity, we aim to be a different kind of insurance partner – one that is free from outside investors, venture capital, or the pressures of a corporate parent. Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution. We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies. We’re growing fast and want you to be a part of it! We’re seeking a detail-oriented and technically proficient Technical Application Support Specialist II to join our team. This role is responsible for supporting critical business applications, resolving technical support requests, and maintaining backend configurations to ensure platform stability and performance. This role serves as a primary point of contact for internal users, working through support tickets, managing live communications, and troubleshooting system, product, and configuration issues. This role requires strong technical aptitude, the ability to navigate complex systems, and comfort working with APIs, integrations, and backend settings while collaborating with Product, Development, and third-party vendors. Key Responsibilities Provide technical support to internal users by managing support requests and responding to live chat inquiries while meeting SLA expectationsTroubleshoot application, product, API, and configuration issues, identify root causes, and independently resolve or escalate as neededManage backend system configurations, product settings, and release-related updates to support business and operational needsCoordinate platform and vendor releases, validate changes, and support issue resolution related to system updates and production stabilityManage and prioritize incoming maintenance tickets, ensuring accurate tracking, documentation, and timely resolutionPartner with stakeholders and Product teams to gather issue details, clarify requirements, and communicate status, impacts, and resolution timelinesCollaborate with internal teams and third-party vendors to investigate and resolve system issues across connected platformsMonitor ticket trends to identify recurring technical issues and recommend preventative maintenance or system improvementsEscalate complex or unresolved issues to appropriate teams in a timely manner, providing clear documentation and contextMaintain accurate system documentation and support ongoing improvements to configuration quality, support processes, and platform reliabilityRequired to perform other duties as requested, directed, or assigned Requirements and Qualifications Bachelor’s degree in Information Systems, Computer Science, or a related field preferred, or equivalent practical experience2+ years of experience in application support, tier 2 support, business systems support, platform administration, or a similar roleExperience troubleshooting system, product, configuration, or release-related issues in a fast-paced environmentStrong ability to learn complex systems, business processes, and product logic quicklyUnderstanding of system dependencies, process flows, and the operational impact of configuration changesExperience working with APIs and integrations, including experience using tools such as Postman to test endpoints and troubleshoot system interactionsComfort working with technical details such as HTML/JSON and system configurationsExperience coordinating with stakeholders, product teams, development teams, and third-party vendorsStrong written and verbal communication skills with the ability to explain technical issues to both technical and non-technical audiencesDemonstrated ability to independently investigate and resolve technical issues across systemsStrong attention to detail and accuracy in managing configuration changes Perks Health, dental, and vision plansAmazing work-life balance with 4 weeks of Paid Time Off10 Paid Company Holidays with 2 floating holidays401K Programs with employer matchPersonal assistance programs for support in a healthy personal and work life Why Veracity? Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to: Engage in groundbreaking projects that are reshaping the insurance landscapeCollaborate with a group of dedicated, like-minded professionalsExperience a culture that prioritizes growth and development Compensation Range: $60k/yr - $75k/yr We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.  If you need accommodation, please let us know during the interview process. Locations: Remote (Pleasant Grove, UT, US); Remote (United States)