ICO Program Manager (HR)

About Integrated Community Options, Inc At ICO, we're more than just a social service. We're a trusted source of community care and collaboration with physically and developmentally disabled individuals. Founded on the principles of inclusivity, dignity, and mutual respect, we offer a multicultural and accessible environment where every individual is celebrated and guided toward their full potential. Our organization is designed to cater to individual needs, empowers individuals to embrace their personal strengths on a shared journey towards independence and fulfillment. Our Commitment Together, we can build stronger, more inclusive communities where every individual's voice is heard, valued, and empowered. Job Description We are seeking a highly organized, mission-driven, and adaptable Program Operations Manager (HR & Communications) to support integrated program operations across ICO and its affiliated organizations. This is a cross-functional role responsible for coordinating day-to-day program operations, supporting human resources processes, maintaining compliance and documentation systems, and assisting with public-facing communications and events. The ideal candidate is detail-oriented, people-focused, and comfortable operating across multiple domains while maintaining strong organizational systems, clear communication, and strict compliance with regulatory and internal standards. This role works under the direction of Program, HR, and Executive leadership and plays a key role in ensuring operational excellence, staff support, and program quality across the organization. Responsibilities Program Operations & Participant Support Support daily operations of Adult Day Program (ADP) and related services, including scheduling, attendance tracking, and coordination of staff and resourcesAssist in maintaining a safe, structured, and supportive environment for participants and staffCoordinate facility operations including opening/closing procedures, supplies, and general upkeepSupport planning and execution of program activities, special events, and community engagement initiativesServe as a liaison between program staff, leadership, and external stakeholders Records Management & Compliance Maintain accurate, organized, and audit-ready participant and staff recordsEnsure documentation aligns with Title 17, Title 22, HIPAA, and Regional Center requirementsTrack staff certifications, trainings, and compliance deadlinesSupport audit preparation, licensing requirements, and documentation reviewsManage document workflows including filing, scanning, and secure data handling Human Resources Support Assist with recruitment processes including job postings, candidate coordination, and interview schedulingSupport onboarding processes, ensuring all required documentation and training requirements are completedMaintain personnel records, onboarding checklists, and compliance documentationServe as a point of contact for general staff HR questions, escalating as appropriateSupport staff engagement initiatives, trainings, and internal communications Communications & Events Support Assist with development of internal and external communications including announcements, materials, and messagingSupport coordination of public-facing events, community initiatives, and organizational programsAssist with media coordination, outreach efforts, and content preparation as directedEnsure consistent and professional communication across teams and external partners Collaboration & Continuous Improvement Work closely with Program Directors, HR leadership, and Executive leadership to support organizational prioritiesIdentify process gaps, inefficiencies, or opportunities for improvement and recommend solutionsMaintain clear communication, accountability, and responsiveness across all assigned responsibilities Requirements 2–4 years of experience in program operations, human resources support, administration, or a related fieldExperience working in healthcare, social services, or regulated environments preferredStrong organizational and documentation management skillsUnderstanding of compliance standards (HIPAA, Title 17/22, or similar frameworks preferred)Experience supporting onboarding, HR processes, or staff lifecycle managementStrong written and verbal communication skillsAbility to manage multiple priorities and work across cross-functional teamsHigh level of professionalism, discretion, and confidentiality Preferred Qualifications: RBT certification or willingness to obtainCPI certification or willingness to obtainExperience supporting events, communications, or community engagement initiatives Reporting Relationship Reports to: Program Director (Operations)HR Director (HR Support)Chief Executive Officer (CEO) (Communications & Strategic Initiatives) Job Type Full-Time (Non-Exempt) Standard schedule: 4 days per week, approximately 30 hours Additional hours may be required based on program needs and will be compensated in accordance with California labor law. Compensation $25.00 per hour Benefits Health insurance Dental insurance Vision insurance Life insurance Paid time off Professional development support Wellness benefit Schedule Monday to Friday Hours coordinated based on program and operational needs Occasional evening or weekend availability required for events Work Location In person (with support across ICON and affiliated locations as needed) Locations: Altadena, CA