Claims Team Lead - Commercial Auto Excess Casualty

About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. ROLE OVERVIEW The Claims Leader - Commercial Auto Excess Casualty oversees a team of specialists handling high-severity commercial auto liability claims that may exceed primary policy limits. This leader ensures technical excellence, operational efficiency, and consistent delivery of Reserv's modern, data-driven claims experience. The ideal candidate blends deep casualty expertise, strong leadership, and comfort with technology, guiding adjusters in a fast-moving environment where automation handles administrative tasks and humans focus on complex decision-making. KEY RESPONSIBILITIES Leadership & Team Development Lead, mentor, and develop a team of Commercial Auto Excess Casualty Claim Specialists.Foster a culture of technical excellence, continuous improvement, and data-driven decision-making.Provide coaching on coverage analysis, litigation strategy, negotiation, and high-severity claim evaluation.Conduct regular file reviews, performance assessments, and quality audits. Operational & Technical Oversight Oversee the handling of complex excess casualty claims, ensuring accuracy, timeliness, and compliance.Ensure consistent application of Reserv's structured-data workflows and modern claims platform.Partner with Product and Engineering teams to refine automation tools, improve adjuster workflows, and enhance system capabilities.Monitor key performance indicators (KPIs), including cycle time, accuracy, severity trends, and customer satisfaction. Strategic & Cross-Functional Collaboration Serve as a subject-matter expert for MGAs, carriers, brokers, and internal stakeholders.Collaborate with Underwriting and Actuarial partners to provide insights on claim trends, risk patterns, and emerging exposures.Participate in client meetings, audits, and stewardship reviews, representing Reserv's claims philosophy and performance.Support onboarding of new programs, ensuring alignment with Reserv's operational standards and client expectations. Litigation & Coverage Management Guide adjusters on litigation strategy, counsel management, and complex coverage issues.Review and approve high-value settlement recommendations, coverage positions, and strategic claim decisions.Ensure adherence to multi-jurisdictional regulatory requirements and Reserv's internal best practices. REQUIRED QUALIFICATIONS 10+ years of commercial auto liability or casualty claims experience, including high-severity or excess layers.Prior leadership or team-lead experience within a carrier, TPA, or MGA environment.Strong expertise in coverage analysis, litigation management, and catastrophic injury evaluation.Excellent communication and relationship-building skills with internal teams and external partners.Ability to thrive in a technology-driven, rapidly evolving environment.Active insurance adjuster's license by way of a designated home state; home state license required if home state license is availableWilling to obtain all licenses within 60 days, including completing state required testing PREFERRED SKILLS & CERTIFICATIONS Professional designations such as CPCU, SCLA, AIC, or equivalent. JD is also a big plusExperience working with MGAs, E&S carriers, or tech-enabled TPAs.Familiarity with structured-data workflows, AI-assisted claims tools, or modern claims platforms. WHY LEAD AT RESERV Influence the future of claims handling in a company built on automation, transparency, and innovation.Lead a team that focuses on meaningful, high-value work - not administrative burden.Join a rapidly scaling organization backed by significant investment and committed to reinventing the claims experience.Work in a culture that values expertise, experimentation, and continuous improvement. BenefitsGenerous health-insurance package with nationwide coverage, vision, & dental401(k) retirement plan with employer matchingCompetitive PTO policy – we want our employees fresh, healthy, happy, and energized!Generous family leave policy after 8 months of continuous workWork from anywhere to facilitate your work life balanceApple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!   Additionally, we will Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims roleWork toward reducing and eliminating all the administrative work from an adjuster roleFoster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you! Locations: Remote (United States)