Resident Services Receptionist

We are seeking a Resident Services Receptionist to join our team in Tysons, Virginia, for a full‑time 11:00 AM–7:00 PM shift, with weekend and holiday availability required. This highly visible role serves as the welcoming presence for all residents, guests, and visitors to the community, delivering polished, attentive service in a refined senior living environment where exceptional customer service and resident safety come first. As part of a collaborative, self‑directed team, the Resident Services Receptionist professionally manages in‑person, phone, and digital inquiries; supports resident and guest check‑in and check‑out; oversees key and key‑card management; monitors security footage and building entrances; and ensures smooth front desk operations. The role also includes safely handling resident mail and packages, coordinating transportation and service requests, maintaining accurate records and incident logs, supporting emergency response systems, and collaborating with Resident Engagement to bring meaningful programming to life. Strong computer proficiency is required to navigate systems, and communication tools while consistently creating elevated, thoughtful experiences through Nextraordinary behaviors. ESSENTIAL FUNCTIONS Provides exceptional customer service to all residents, guests, and visitors of the Mather Maintains systems for secure storage and distribution of keys and key cards used by concierge and other experience centers Provides administrative support for the update, storage and distribution of directories, Concierge handbook, safety and emergency procedures, parking assignments, training materials and participation, and other documents necessary to provide exceptional and efficient concierge services Listens to resident concerns and requests; guides to existing solutions, communicates issues to appropriate experience centers; follow up to ensure positive and meaningful experiences for residents Maintains system to receive, record, store and distribute packages Coordinates resident requests for portfolio of concierge services, including transportation reservations; monitors resident app dashboard and responds quickly to needs Maintains daily check log, service log and other pertinent records Completes incident reports for emergencies; and feeds forward non-emergency information to to assure efficient communication between concierge, supervisors and other experience centers Ensures proper programming, resetting and functioning of emergency pendants; responds to pendant alarms; and monitors building entrances for safety/security Coordinates guest suite process to ensure exceptional experiences for guests including reservations, check-in and check-out, key cards and housekeeping; maintains calendars; sends reminders to experience centers and creates billing summaries for accounting Collaborates with Resident Engagement team as assigned, including supporting movie screenings; selects films and orders DVDs, maintains calendar and prepares promotional materials, ensures provisions for hearing devices, gathers resident input and provides impromptu screenings such as public television offerings. QUALIFICATIONS AND SKILLS Required: HS Diploma or GED or equivalent experience Willingness to be part of a self-directed team Valid drivers’ license and excellent driving record Service orientation with excellent interpersonal skills; ability to multi-task MS Office proficiency Preferred: College degree Experience working with older adults Concierge services experience, Music, art or therapeutic recreation  Benefits Mather offers a competitive benefits package.*   Team members are eligible for: A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility. A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better) Convenient, subsidized parking (or public transportation for certain locations) Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.  Benefits-eligible team members can take advantage of: Medical, dental, and vision plans Paid Parental Leave Adoption Assistance Reimbursement Tuition reimbursement for continuing education Extended illness benefits Employee wellness programs Short- and long-term disability insurance Life insurance is available to benefit eligible team members.   *Benefits are subject to change without notice. Benefits details dependent on employment status. About The Mather: The Mather is a Life Plan Community in Tysons, Virginia, for those 62 and better that defies expectations of what senior living is supposed to be. More than a luxury residence, The Mather is in an enviable walkable, urban neighborhood, close to the Metro and all the DC area has to offer. Opened in March 2024, The Mather includes 293 independent living apartment homes, as well as assisted living, memory support, and skilled nursing, along with multiple restaurants, a fitness center, art studio, gardens and more.  The Mather is located at 7929 Westpark Drive, Tysons. About Mather Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age WellSM, we create programs, places, and residences for today’s young-at-heart older adults. Mather has received a national certification as a Great Place to Work®, and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row. Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. Offices: Tysons, Virginia, United States (The Mather Tysons);