General Manager - Burrow

Burrow, part of the Havenly Brands family, is setting a new standard in furniture with clever design for every corner of your home. Founded on the belief that normal was never good enough, Burrow rethought everything—how furniture is built, how it ships, and how it fits into your life. From modular sofas and sectionals to smart storage and outdoor collections, every Burrow piece is designed to work harder and make life easier—with fast delivery, seamless assembly, performance fabrics, and thoughtful features like hidden chargers built right in. As General Manager of our Boston Studio, you’ll bring that vision to life by leading a high-performing team, driving omni-channel sales, and delivering a personalized, elevated experience that turns first-time clients into loyal customers. What You’ll Do Lead a Showroom That Wows Deliver exceptional, high-touch service across all channels—in-showroom, online, virtual consultations, email, phone, and chat.Ensure every client receives a warm, tailored experience from first interaction to final purchase. Drive Sales & Showroom Performance Own the showroom’s sales targets and KPIs, building strategies to meet and exceed goals.Guide your team through a client-first, consultative selling process rooted in design expertise.Cultivate and grow relationships with trade clients and local design professionals to drive repeat business and referrals.Use data to monitor performance, optimize team productivity, and implement improvements. Build, Develop & Inspire a High-Performing Team Hire, train, and lead a team of Design Experts and Showroom Associates.Create a collaborative, motivated showroom culture rooted in accountability and growth.Provide ongoing feedback, coaching, and career development support. Embrace Technology & Operational Excellence Leverage our tech stack—including CRM systems (Salesforce or similar), Slack, and Google Suite—to manage client relationships, team communications, and daily showroom operations.Maintain showroom operations including staffing, scheduling, inventory, and visual standards. Who You Are Sales leader and relationship-builder. You know how to deliver results while cultivating loyal clients and a strong team.Omni-channel thinker. You understand today’s hybrid retail landscape and are comfortable operating across multiple sales and communication channels.People-first manager. You’ve built and led teams that exceed targets and love coming to work.Tech-savvy. You’re quick to adopt new tools and systems, and you use them to streamline operations and stay organized.Design-minded. You have an appreciation for aesthetics and love helping customers feel confident in their decisions.Strategic and entrepreneurial. You’re proactive, data-driven, and energized by building something great. What You Bring 2+ years of experience in sales management, retail, or design servicesProven track record of meeting or exceeding revenue goals while delivering high-level serviceExperience hiring, managing, and developing team membersStrong communication and interpersonal skillsProficiency with CRM tools, Google Suite, and internal communications tools like SlackWillingness to work a retail schedule, including weekends and holidays Additional Details This is a full-time, onsite role based in BostonMust be able to lift/move up to 50 lbs. and navigate the showroom floor with easeRequires standing, bending, and moving throughout the dayDriver’s license preferredMust be authorized to work in the U.S. Perks & Benefits Compensation: $90K (OTE; Base + Bonus)Generous PTO, paid parental leave, and volunteer daysHealth, dental, vision, disability401(k) + MatchFurniture discounts, free design services, and annual merchandise creditA warm, creative, inclusive culture that values your point of view We believe feeling good at home starts with feeling good at work. At Havenly Brands, we’re committed to building a team that reflects the diverse communities we serve—and we encourage applicants from all backgrounds to apply. We’re proud to be an equal opportunity employer and foster an environment where everyone feels seen, heard, and empowered. Locations: Boston, MA