Customer Loyalty Specialist

About Mira Home At Mira Home, we believe a better world begins with a better home. We’re dedicated to helping homeowners and families enjoy comfortable, pest-free living spaces so they can focus on what matters most to them. As local pest experts, we tailor our solutions to meet the unique needs of each customer, combining effective treatments with a commitment to safety, respect, and exceptional service. Beyond pest control, we’re passionate about making a positive impact in the communities we serve — supporting both neighbors near and far. When you join Mira Home, you’ll be part of a team that values integrity, service, and making everyday life a little brighter for those we serve. Your new role: Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Mira means experiencing our culture of caring. Are you a compassionate professional who thrives on helping customers stay part of the Mira Family? As a Customer Loyalty Specialist, you’ll play a key role in protecting relationships with our valued customers by delivering personalized, caring, and proactive support/solutions. Your focus will be on customer retention identifying concerns, resolving issues, and helping customers feel confident in continuing to protect their homes with Mira. Join us and be a part of our incredible team! Pay Information Our Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions)! Base Pay:  $20+ hourlyAverage Earning $60,000-$70,000Top Earning $100,000 Extra Earning Opportunities: Retention & Save Bonus Potential Benefits: Health Savings Account (HSA)Health InsuranceDental InsuranceVision InsurancePaid Time OffHeadquarter Building Perks Experience: One (1) year of Customer Loyalty (Retention) or inside sales experience preferredPrior experience in customer retention, account management, or call center operations. Your role in Action: We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations: The Customer Loyalty Specialist plays a vital role in maintaining relationships with Mira’s valued customers. This position focuses on resolving customer concerns, preventing cancellations, and promoting long-term satisfaction and loyalty. Handle inbound and outbound retention-related calls, emails, and messagesIdentify reasons for potential cancellations and offer solutions or alternativesReview service history, feedback, and billing details to personalize each conversationEscalate complex or high-risk accounts to Team Leads when appropriateUpdate notes, tasks, and follow-ups in FieldRoutesMaintain professionalism, empathy, and brand integrity in all communications What you bring to the table: A passion for helping customers and maintaining lasting relationshipsStrong communication and problem-solving skillsAbility to multitask in a fast-paced, team-oriented environmentCommitment to honesty, empathy, and accountabilityWillingness to work Monday–Friday, alternating Saturdays, and some holidays Work Location: In-person Locations: Lindon, UT