Senior Product Marketing Manager

AT PYLON, WE'RE BUILDING THE FUTURE OF B2B POST SALES. We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by a16z, BCV, General Catalyst, Y Combinator. Currently more than 1300 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List https://www.enterprisetech30.com/. WHAT YOU’LL DO: Positioning & Messaging - Define how Pylon is positioned in the B2B support market — against Zendesk, Intercom, and Salesforce - Own the core messaging framework: what we say, who we say it to, and why it lands - Translate deeply technical AI product capabilities into clear, compelling value for buyers who are navigating a fast-shifting market - Develop segment-specific messaging for Pylon's primary buyers: Head of Support, VP of Customer Success, CTO at growth-stage B2B SaaS companies Sales Enablement - Build the assets sales actually uses: pitch decks, one-pagers, demo scripts, objection handling guides, and battlecards - Create crisp competitive intelligence that helps AEs win in competitive deals - Partner with sales leadership to understand where deals stall and build materials that unstick them - Own enablement for new rep onboarding and ongoing product education as the roadmap evolves Launches & GTM Moments - Lead go-to-market planning and execution for major product launches — from AI agent capabilities to new channel integrations to pricing changes - Coordinate across demand generation, content, product, and sales to ensure launches land with impact for both net new acquisition and expansion within the existing customer base - Own the launch calendar and ensure every release has a narrative, not just a changelog Customer & Market Intelligence - Use Pylon AI to be obsessively close to customers — listen to sales calls, review support conversations, and synthesize patterns into insights that shape what we say - Build and maintain a clear picture of the competitive landscape and buyer psychology - Feed customer insights back to product to influence roadmap prioritization WHO WE'RE LOOKING FOR - You're a senior PMM who has owned the full scope of the function — not a lane player who only does launches or only does enablement. You've shaped how a complex product is understood in the market, and you have the receipts to prove it worked. - You're equally comfortable writing a positioning brief, presenting to the sales team, sitting in a product review with engineering, and publishing a launch on your own. You move fast, you have taste, and you don't wait for someone to hand you a playbook. - You go deep with the product, there isn’t a single surface you aren’t familiar with, sales engineers come to you with questions. EXPERIENCE - ~5+ years of B2B product marketing experience, with at least 2-3 years owning major PMM work end-to-end (positioning, messaging, enablement, launches) - Track record of building PMM from scratch or near-scratch in a fast-growing startup environment - Exceptional writing and communication taste — you set the bar for clarity and craft - Deep familiarity with the B2B SaaS buying motion, particularly in technical products sold to technical or operations buyers - Experience working directly with product, engineering, and sales leadership without a lot of process overhead - Deeply curious about AI technology and willingness to get hands-on with the product - Comfort working across both new logo acquisition and customer expansion motions OUR PERKS 🏥 Fully covered medical, dental, and vision insurance for employees 🏦 401(k) retirement plan 🚆 Commuter benefits 🌱 Parental leave 🏝️ 14 company holidays + unlimited PTO 🗺️ Annual offsite 🍽 Lunch, dinner, and snacks at the office 🏋️ Fitness stipend MORE ABOUT PYLON Funding: Series B led by a16z and BCV ($51M total raised) Founders: Advith Chelikani https://www.linkedin.com/in/advith/, Robert Eng https://www.linkedin.com/in/robert-eng/, and Marty Kausas https://www.linkedin.com/in/martykausas Team: Currently 90 and growing!