IT Specialist

AT PYLON, WE'RE BUILDING THE FUTURE OF B2B POST SALES. We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by a16z, BCV, General Catalyst, Y Combinator. Currently more than 1000 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List https://www.enterprisetech30.com/. We're hiring our first dedicated IT team member. This is a high-ownership role for someone who thrives in fast-moving environments and enjoys building systems from the ground up. You'll define how IT operates at Pylon as we scale across offices in San Francisco, New York, and soon EMEA. You’ll work closely with every team across the company, helping create the foundation that keeps people productive, secure, and connected as the organization grows. WHAT YOU'LL DO - IT Process building: Build and scale IT operations from the ground up, creating the processes, systems, documentation and internal best practices - Device management: Procurement, configuration, deployment, and offboarding of company laptops; MDM administration - Identity & access: Own onboarding/offboarding workflows, SSO administration, and onboard an IDP - SaaS administration: Manage and troubleshoot business tools; handle vendor relationships, renewals, and billing issues - Office infrastructure: WiFi, visitor check-in, A/V, security cameras - IT support: First point of contact for employee IT issues across SF, NYC, and EMEA; document processes and maintain asset inventory - General operations: Support broader office and operational needs as they arise—this role will flex beyond pure IT as the company scales WHAT WE'RE LOOKING FOR - 3+ years in IT operations or systems administration - Experience with MDM platforms, identity providers, and SaaS administration - Strong troubleshooting skills; comfortable with ambiguity - Can work independently and build processes without established playbooks - Clear communicator with non-technical teammates NICE TO HAVE - Compliance experience (SOC 2, HIPAA, or similar frameworks) - Startup or high-growth company experience WHY JOIN US? - First IT hire - shape how we operate as we scale - High ownership with direct impact on every team - Competitive compensation and benefits OUR PERKS 🏥 Fully covered medical, dental, and vision insurance for employees 🏦 401(k) retirement plan 🚆 Commuter benefits 🌱 Parental leave 🏝️ 14 company holidays + unlimited PTO 🗺️ Annual offsite 🍽 Lunch, dinner, and snacks at the office 🏋️ Fitness stipend MORE ABOUT PYLON Funding: Series B led by a16z and BCV ($51M total raised) Founders: Advith Chelikani https://www.linkedin.com/in/advith/, Robert Eng https://www.linkedin.com/in/robert-eng/, and Marty Kausas https://www.linkedin.com/in/martykausas Team: 90+ and growing!