Product Operations Associate (English)

About AiPrise AiPrise is a Y-Combinator backed global compliance platform that helps companies verify identities and businesses through a combination of AI-powered fraud detection, orchestration, and local data integrations. We work with fintechs, banks, and enterprises across the world to make onboarding safer and smarter. Role Overview We’re looking for a Product Operations Specialist to join our growing team. You'll be the front line of communication for our customers—helping resolve issues, guide users through our platform, and ensure a high-quality experience. You’ll work closely with our product, engineering, and customer success teams to ensure customer feedback is heard and acted on. What You’ll Do - Provide responsive, empathetic, and technically accurate product support to our global users via email, chat, and occasional video calls - Troubleshoot and guide users through technical issues related to the AiPrise dashboard, SDKs, APIs, and integrations - Act as a liaison between customers and our technical team to escalate bugs or feature requests - Maintain clear and structured documentation for internal processes and customer knowledge bases - Monitor customer queries and maintain SLAs, ensuring timely resolution and customer satisfaction - Contribute to improve processes, documentation, and operational scaling - Collaborate with product and engineering teams to continuously improve the customer experience Who You Are - Tech-savvy and comfortable navigating APIs, SDKs, and developer documentation (bonus if you’ve worked in a SaaS or developer tools environment) - Fluent in English (written and spoken) - Based in India or United Kingdom. - Strong communicator with a customer-first mindset - Organized and self-motivated with the ability to manage multiple requests simultaneously - Prior experience in technical support, ideally for a B2B SaaS or fintech company, is a plus Bonus Points - Experience with support tools like Zendesk, Intercom, or Freshdesk - Familiarity with compliance or identity verification platforms - Basic troubleshooting skills with tools like Postman, browser dev tools, etc.