Salesforce Business Analyst / Administrator

About Orderly Wellness Orderly Meds is building a better, more supportive healthcare experience—one that’s fast, reliable, and designed with people in mind. As a fully remote company, we’ve grown quickly by combining thoughtful technology with compassionate service, helping tens of thousands of patients get the care and medication they need, without the hassle. We’re a collaborative, mission-driven team working across the U.S. (and beyond!) to improve access to care at scale. With over 100 customer support agents, six pharmacy partners, and a 50-state clinical network, we’re scaling fast, and looking for curious, kind, and solutions-oriented people to grow with us. Orderly Wellness actively participates in E-Verify. To learn more, click https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf A note of awareness to Orderly Wellness applicants:  To protect yourself against phishing and recruitment fraud, please note that Orderly Wellness only accepts applications through our official careers page at https://ats.rippling.com/orderly-wellness/jobs. Orderly Wellness will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps.  All official communication will come from a @orderlymeds.com or @shinerx.com email address.  If you are contacted by someone claiming to be from Orderly Wellness or ShineRX via an unofficial channel, please do not share any information and report it as spam. Overview OrderlyMeds is a vertically integrated health-tech platform. Our founding mission is to restore dignity, access, and simplicity to healthcare. We believe in the power of technology and personalized care to revolutionize wellness and provide individuals with more than just access to personalized medicine—we are personalizing their entire wellness experience. Position Summary / Role As a Salesforce Business Analyst / Administrator, you’ll serve as the bridge between business stakeholders and the engineering team—owning requirements gathering, process analysis, and platform configuration. Built on Health Cloud and B2B Commerce, our platform supports clinic onboarding, product ordering, fulfillment, and payment processing across multiple user personas. You’ll partner closely with the Engineering Manager to translate business needs into actionable work—writing user stories, defining acceptance criteria, mapping current and future-state processes, and determining whether solutions are best delivered through declarative configuration or custom development. When work requires Apex or custom development, you’ll collaborate with the Engineering Manager to scope, prioritize, and validate the work through the team’s sprint cycles. You’ll also own the day-to-day administration of the org, build out reporting and dashboards to give leadership visibility into key metrics, and support our customer-facing teams with escalations and system questions as we scale. Key Responsibilities Gather, document, and refine business requirements through stakeholder interviews, process mapping, and workshop sessionsAnalyze current-state workflows and identify opportunities for improvement, automation, or simplificationWrite clear user stories and acceptance criteria that the development team can estimate and deliver within sprint cyclesCreate process flow diagrams, data models, and functional specifications for complex initiativesEvaluate business requests and recommend the best path to delivery—declarative configuration vs. custom developmentConduct gap analysis between business needs and current platform capabilitiesDefine success metrics and KPIs for new features and process changesAdminister and configure the Salesforce platform including custom objects, fields, page layouts, record types, and validation rulesManage user accounts, permission sets, roles, and sharing rules across a complex security modelBuild, maintain, and optimize Salesforce Flows to support evolving business processesAdminister Experience Cloud portals including user access, navigation, and contentManage B2B Commerce configuration—product catalog, pricing tiers, cart limits, and storefront settingsOversee clinic intake and approval process workflowsHandle data quality initiatives including deduplication, bulk imports, and data cleanupBuild and maintain reports and dashboards to give leadership visibility into sales performance, lead conversion, order volume, and clinic onboarding metricsAnalyze platform data to identify trends, bottlenecks, and opportunities for process improvementDeliver data-driven recommendations to stakeholdersPartner with the Engineering Manager to triage incoming business requests and prioritize platform work alongside feature development in release planningParticipate in sprint ceremonies—bringing business context to standups, planning, and demosLead UAT efforts for both declarative changes you’ve built and custom features delivered by developersCollaborate on release testing and validation before deployments reach productionServe as the escalation point for the support team on Salesforce-related issuesDocument processes, configurations, and system changesTrain internal teams on Salesforce features and new functionality Required Qualifications 3+ years of experience in a Salesforce Business Analyst, Administrator, or combined BA/Admin roleProven experience gathering and documenting business requirements, writing user stories, and defining acceptance criteriaStrong proficiency with process mapping and workflow analysisExperience with Flow Builder, including screen flows and record-triggered flowsExperience with permission sets, profiles, roles, and sharing rules in a complex security modelExperience building reports, dashboards, and custom report typesFamiliarity with Experience Cloud / Communities administrationUnderstanding of Salesforce data model and relationships (lookups, master-detail, junction objects)Experience with data management—imports, exports, deduplication, and bulk updatesExperience working within agile teams and participating in sprint ceremoniesStrong communication skills—you’ll work across dev, support, sales, and leadership Preferred Qualifications Experience with Salesforce Health CloudExperience with B2B Commerce (product catalog, pricing, order management)Familiarity with approval processes and complex workflow automationExperience supporting healthcare or pharmaceutical industry platformsExposure to integrated systems (payment gateways, fulfillment systems, MFA providers)Understanding of Apex at a conceptual level (not writing it, but being able to read error logs and collaborate effectively with developers)Experience with business process modeling tools or notation (BPMN)Salesforce Certified AdministratorSalesforce Certified Advanced AdministratorSalesforce Health Cloud Accredited ProfessionalSalesforce Certified Business Analyst Core Competencies / Skills Business analysis and requirements gatheringProcess mapping and workflow optimizationStakeholder communication across technical and non-technical audiencesProblem-solving and analytical thinkingCollaboration and cross-functional partnershipSelf-directed time management in a remote environment Work Environment & Physical Requirements This is a fully remote position. You will work from your home office using company-provided tools and collaborate with distributed teammates across multiple time zones. Compensation & Benefits Orderly Wellness offers a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Benefits include medical, dental, and vision coverage with strong employer contribution, FSA and HSA options (with potential employer contributions), a 401(k) with company match, generous paid time off, paid parental leave, mental health and family-planning support, and access to professional development resources. Locations: Salesforce Business Analyst / Administrator