Director of U.S. Operations

About PopStroke PopStroke is a founder-led brand built by people who believe energy creates results and culture creates momentum. We aren’t here to simply run venues — we’re here to build something special together. At PopStroke, every team member has limitless potential to become who they want to be. We encourage bold ideas, celebrate growth, and believe that when you’re supported, challenged, and trusted, you rise. We solve problems together, jump in, and move the needle every day because we care. We lead with ownership, back each other up, and never lose sight of the fun along the way. This mindset, the drive, the heart, the teamwork is what we call The PopStroke Way. Our Core Values Make It Fun If it’s not fun, rethink how we’re doing it. We bring creativity, positivity, and joy into everything we do, from guest interactions, doing hard things, and how we support one another. Bring the Energy Your vibe sets the tone. Every leader and team member influences the experience. Show up with enthusiasm, optimism, and presence. Roll Up Your Sleeves See it. Fix it. Jump in. We are hands on problem solvers that jump in and become part of the solution.   We leave things better than we found them. Own It Live your role with an owner’s mindset. We take pride in our work, hold ourselves accountable, and treat the business like it’s our own. Get Off the Hamster Wheel Don’t repeat yesterday — rethink, improve, grow. We challenge “the way it’s always been done” and are always looking for better ways to serve our guests and each other. These values are how we show up every day. This is what it means to live The PopStroke Way. About the role The Director of U.S. Operations is one of PopStroke’s most critical operational leadership roles, responsible for overseeing performance, leadership development, operational excellence, and long-term growth readiness across all venues.  This leader directly oversees PopStroke’s Operating Partners across 21+ venues and plays a pivotal role in ensuring every venue consistently drives revenue, develops future leaders, builds local community presence, and executes the PopStroke brand at the highest level.  This role is not simply about maintaining standards, it is about building the operational engine that powers national growth.    Reports To: Taylor Glode, VP of US Operations Location: Dallas / Plano, TX (In Office) What you'll do The Director of U.S. Operations is responsible for:  Developing elite Operating Partners   Building strong internal leadership benches (AOPs, OMs, KMs, AKMs)   Driving same-store sales growth   Expanding membership penetration   Increasing event sales   Ensuring operational consistency   Leading performance accountability   Making difficult people and business decisions when needed   Preparing the organization for aggressive future expansion   This leader must teach, coach, challenge, and elevate the field organization while ensuring every venue operates like a high-performing business.    What Success Looks Like  Every venue consistently grows sales year-over-year   Operating Partners actively build and sustain strong leadership pipelines   PopStroke’s “200K Club” culture becomes deeply embedded across all venues   Membership, event sales, and local marketing become critical drivers of revenue   Venue leaders think and act like business owners   Operational metrics consistently improve across labor, COGS, reviews, facilities, and profitability   Underperforming leaders are coached, developed, or replaced quickly   New venues open with stronger infrastructure and leadership readiness   PopStroke develops scalable field leadership capable of supporting national expansion     Key Responsibilities  1. National Venue Leadership  Lead and oversee Operating Partners across all U.S. venues   Drive operational consistency across golf, food & beverage, hospitality, and facilities   Ensure all venues execute PopStroke’s standards with excellence   Build scalable systems that support growth while maintaining culture   Serve as the primary field execution leader for venue operations    2. Leadership Development & Bench Strength  Develop Operating Partners into elite multi-dimensional business leaders   Ensure every venue has strong succession pipelines for:   Assistant Operating Partners   Operations Managers   Kitchen Managers   Assistant Kitchen Managers   Drive talent reviews, leadership planning, and internal promotions   Teach leaders how to recruit, coach, and retain high performers   Establish future-ready leadership infrastructure    3. Sales Culture & Revenue Growth  Champion “200K Club” standards and expectations   Teach Operating Partners to drive:   Membership sales   Event sales   Community partnerships   Local marketing impact   Walk-in traffic   Guest frequency   Ensure leaders balance hospitality with sales execution   Create venue cultures where every team member contributes to revenue growth   Drive year-over-year sales performance across all markets    4. Operational Excellence & Accountability  Oversee all core operational metrics:   Sales   Labor   COGS   Reviews   Facility standards   Membership conversion   Event performance   Conduct regular business reviews   Identify performance gaps and implement corrective actions   Hold field leadership accountable for results   Lead difficult conversations and organizational changes when necessary    5. Community & Market Growth  Ensure Operating Partners are deeply engaged in local markets   Build strong venue-level community relationships   Encourage grassroots brand growth through:   Schools   Youth sports   Corporate outreach   Fundraisers   Membership activations   Ensure venues become true community hubs    6. Strategic Growth & Cross-Functional Leadership  Partner with:   VP of U.S. Operations   Marketing   Membership   Hospitality   Culinary   Technology   Support new store openings   Improve systems and operational scalability   Assist in implementing future operational innovations   Protect brand consistency during rapid expansion    Areas of Responsibility   National Venue Performance   Leadership Development & Succession Planning   Same-Store Sales Growth   Membership Sales Performance   Event Sales Support   Labor & Cost Efficiency   Operational Standards   Guest Experience   Community Engagement   New Venue Readiness   Performance Management   Cultural Preservation During Growth     Ideal Candidate Profile  Experience:  10+ years in multi-unit hospitality, restaurant, entertainment, or consumer operations leadership   Proven success leading large-scale field organizations   Experience overseeing high-volume multi-location businesses   Strong track record in:   Leadership development   Revenue growth   Sales culture   Operational systems   Accountability   Experience scaling organizations through aggressive growth    Leadership Traits:  Elite operator   Strong talent developer   High accountability leader   Strategic yet highly execution-focused   Comfortable making difficult decisions   Sales-minded   Hospitality-driven   Community-focused   Highly adaptable   Strong cross-functional collaborator    What Makes Someone Successful Here  You build leaders, not followers   You know how to scale operations without losing culture   You drive both hospitality and business performance   You believe sales leadership is operational leadership   You create accountability without sacrificing standards   You know how to grow same-store sales   You can identify talent gaps quickly   You push leaders to think bigger   You operate with urgency   You are obsessed with excellence     Bottom Line  The Director of U.S. Operations is the field execution powerhouse behind PopStroke’s national growth.  This leader ensures that: Locations: Plano, TX