Customer Service Specialist (Contract)

About Us The Hacksmith team is made up of outside-the-box thinkers who take fictional ideas from comics, movies, and video games and make real working prototypes. We make Viral Videos of our creations on YouTube, and in doing so make dreams a reality by building real life superhero tech; as seen in our https://youtu.be/s1JyWbTEivA! We take pride in inspiring youth around the world to get into STEM and other related fields, while always dreaming bigger.  Our social media reach is as follows: https://www.youtube.com/thehacksmith: 15.3M subscribers https://www.facebook.com/thehacksmith/: 1.9M likes  http://instagram.com/thehacksmith: 1M followers https://www.tiktok.com/@thehacksmith: 1.9M followers  We are looking for a passionate, self motivated individual who can identify problems and solve them independently. There will be ample opportunity to take on greater responsibility, overcome challenges, and meaningfully contribute to the team. Hacksmith Retail is a subset of the Hacksmith Industries umbrella corporation responsible for all products, merchandise, and collectibles that find their way onto https://hacksmith.store/. We sell our products to millions of Hacksmith fans around the world. This role is focused on providing exceptional e-commerce customer service, daily order fulfillment, and inventory assistance. About You You are a people person who enjoys working at a small company. You understand that working at a startup requires you to wear different hats to get the job done. You thrive on responsibility and love taking on new challenges. Our Customer Service Specialist ultimately shapes the customer experience through knowledgeable service, timely resolution and established trust, upholding the reputation of Hacksmith Retail Ltd.  Responsibilities include Customer ServiceRespond to customer emails, messages and phone callsMonitor Live Chat on our websiteKeep our gift shop and gallery presentable and restock shelves as neededInteract with customers and offer POS check out assistance as required Order FulfillmentPick and pack online ordersInform manager when supplies need to be replenishedCoordinate with courier drivers for pickup when required Inventory AssistanceCount and inspect incoming shipments and inbound transfersMonth end and year end inventory count Other duties as required  Requirements of the role 3-5 years experience working in a similar role (e-commerce customer service and order fulfillment)Customer service experience: in person or on the phoneFlexibility to work the occasional evening/weekend Strong professional written and verbal communicationProficiency in Google Apps, Microsoft Office, and ShopifyPassionate and dedicatedDetail oriented and organizedAdaptive to changeFollow up on outstanding items proactivelyAbility to multitask and take initiative to problem solve independentlyAbility to lift up to 50 lbs Bonus points for  Experience with ShipStation and ZendeskRetail experience Perks of working at Hacksmith  Gourmet lunch every work day (we have a very skilled chef on staff) Snacks and coffee to keep you fueledCompetitive vacation policy Health Spending Account (HSA)Gym membership benefitSafety shoe allowance You must be willing to work on site. This role is based in Cambridge, Ontario and telecommuting is not an option. Salary Range:  $43,000-$53,000 Locations: Cambridge, Canada