Collections Specialist

Do you love working with numbers?  Do you love helping people?  Do you want to be part of a company that is changing the way field service companies, large and small, are doing business through mobile and desktop software applications?  Then joining WorkWave, a leader in SaaS software solutions for the field service industry, as a Collections Specialist is a great way to accelerate your career in the business world.   Through outstanding performance, you will be given the opportunity to grow your career in multiple departments such as Accounting, Finance and Support. A FEW WORDS FROM THE HIRING MANAGER:  "We are looking for someone who is excited to start their career in accounting, eager to learn, and passionate about customer experience." A GLOBAL COMPANY WITH A LOCAL PRESENCE:  • We know that there are benefits of being in the office and working from home.  WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired.   • We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.   • Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.   LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:  • Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey • With everything you could find in a great downtown -- from restaurants and retail to art and culture the Bell Works “Metroburb” is a microcosm of innovation, possibility, and inspiration and WorkWave is proud to be a part of it • Pharmacy, urgent care, bank, restaurants, florist, gym, dentist, outdoor patio bar and weekly farmers market all conveniently located on the first floor - making running errands on a break a breeze. • We work hard but play hard too...need a break? When in the office kick back in our common area, play a game of arcade basketball, video games in our game rooms or face off in a ping pong match • WORKING REMOTE? Great! Our teams are well versed at working collaboratively in a fully virtual environment.  We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.     RELAX, WE'VE GOT YOU COVERED:  • Employees can expect a robust benefits package, including health and dental, generous paid time off and 401k with company match AND BEYOND... • Tuition reimbursement • Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more! • 24/7 access to virtual medical care with Teladoc • Floating time off for holidays and/or your birthday • Quarterly awards based on peer nominations • Regional discounts and perks • Opportunities to participate in charitable events and give back to the community    GROW WITH US:  • We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth • Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense! • Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year  • 10 Time winner of Best Place to Work in New Jersey by NJBiz ! • WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine • Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)        We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!   WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position. country: US all locations: [Holmdel, NJ Philadelphia, PA] commitment: Full-time department: Shared Services location: Holmdel, NJ team: Accounting/Finance WHAT YOU'LL DO:: Manage the collections process for customer accounts, including proactive outreach on past-due balances and resolution of payment issues Monitor aging reports and work to reduce outstanding accounts receivable through timely follow-up and account analysis Utilize HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments Support bad debt reduction efforts by identifying and escalating high-risk accounts appropriately Maintain accurate documentation of customer interactions, payment commitments, and account status updates Prepare and distribute aging analysis, collections reporting, bad debt summaries, and account status updates to leadership as needed Assist with month-end activities and reporting related to collections and accounts receivable Provide professional and customer-focused communication while driving timely payment resolution Escalate priority accounts, bankruptcy risks, legal concerns, or collection challenges to leadership appropriately WHAT YOU'LL BRING:: Experience in full-cycle collections and accounts receivable required Experience working with HighRadius, NetSuite, Salesforce, or other ERP/collections platforms preferred Strong understanding of aging reports, bad debt management, cash application, account reconciliation, and collections best practices Ability to analyze customer accounts and identify root causes of delinquency or payment discrepancies Strong Excel and reporting skills, including the ability to analyze large sets of financial data Excellent verbal and written communication skills with the ability to professionally manage difficult customer conversations Highly organized and extremely detail oriented with strong follow-through skills Ability to multitask and prioritize effectively in a fast-paced environment Ability to collaborate cross-functionally and build relationships across departments Strong problem-solving and critical-thinking abilities Consistently delivers results with integrity, professionalism, accountability, and sound judgment Maintains stable performance under pressure while handling sensitive customer and financial situations with tact and professionalism Self-motivated with the ability to work independently while also contributing positively to a team environment