Team Leader

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth. Who We're Looking For: Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission. This position reports to the Hub Manager Purpose of the role: Lead and manage the Takealot Delivery Team (TDT) within the Johannesburg Distribution Centre to ensure efficient, safe, and timely delivery operations Drive team performance to meet operational KPIs, service levels, and quality standards Support continuous improvement initiatives and ensure compliance with company policies and health and safety standards. Your responsibilities can include: Lead and manage the TDT team to ensure timely and accurate delivery operations at the Johannesburg Distribution Centre. Allocate daily tasks and optimise team workload to meet delivery targets and SLAs. Monitor team performance through KPIs and take corrective actions to improve productivity and quality Coach, develop, and motivate team members to maintain high levels of engagement and performance. Manage shift planning, attendance, and staffing levels to ensure operational efficiency. Ensure strict compliance with health, safety, and environmental (HSE) standards within the team Resolve operational issues, conflicts, and escalations promptly and effectively. Collaborate with internal departments to ensure smooth coordination of delivery and warehouse activities Drive continuous improvement initiatives to enhance process efficiency and customer satisfaction Maintain accurate records and prepare reports on team performance and operational metrics Investigate, document, and report on damages, warehouse losses, missing parcels, and other operational discrepancies, ensuring corrective and preventative measures are implemented Ensure all loss and damage investigations are completed within required timelines and communicated to relevant stakeholders Consistently meet or exceed daily delivery targets and service level agreements (SLAs). Maintain high team productivity and quality standards with minimal errors or delays Effective management of staffing and shift schedules to ensure full operational coverage A motivated, well-trained, and engaged TDT team driving operational excellence Compliance with all health, safety, and environmental regulations within the team Timely resolution of operational challenges and escalations to minimize disruptions Accurate and timely reporting on team performance and key operational metrics Continuous improvement initiatives successfully implemented, leading to enhanced delivery efficiency and customer satisfaction Qualifications and experience: Matric certificate or equivalent Diploma or qualification in Logistics, Supply Chain Management, Operations Management, or related field preferred but not mandatory Minimum of 3 years’ experience in logistics, supply chain, or delivery operations. At least 1 to 2 years’ experience in a supervisory or team leader role within a distribution or transport environment Proven track record of managing teams and achieving operational targets Minimum of 3 years’ experience in logistics, supply chain, or delivery operations At least 1 to 2 years’ experience in a supervisory or team leader role within a distribution or transport environment Proven track record of managing teams and achieving operational targets Attributes required : Strong leadership and people management skills Effective communication and interpersonal skills Performance monitoring and coaching Operational planning and resource allocation Problem-solving and conflict resolution Time management and prioritisation in high-pressure environments Report writing and data interpretation for operational decision-making Proficiency in using Microsoft Office Suite (Excel,Word, Outlook) and logistics reporting tools Ability to conduct investigations into damages, losses, and service failures Negotiation and influencing skills when dealing with internal and external stakeholders Knowledge:  Delivery and transport operations processes Warehouse management systems (WMS) and logistics software Health, Safety, and Environmental (HSE) regulations and compliance Customer service principles in logistics and delivery Company policies and disciplinary procedures related to staff management Abilities: Motivate and develop a diverse team Analyse operational data to identify opportunities for improvement Manage multiple priorities in a fast-paced environment Adapt quickly to changing operational demands Collaborate effectively across teams and departments Maintain high attention to detail and accuracy in reporting and operational execution Make sound, timely decisions based on operational needs and company objectives Why Join TFS: Purpose-driven impact: Transform lives through logistics innovation Advanced technology: Work with cutting-edge systems in a fast-paced environment Career growth: Thrive in an agile space that champions continuous improvement Inclusive culture: Your unique perspective drives extraordinary results At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.  More than just a job, we offer:  A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape. Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference. Offices: Kwazulu-Natal, South Africa (Kwa-Zulu Natal);