Sales Support Specialist

country: CN all locations: [Shenzen, China] commitment: Full Time department: location: Shenzen, China team: APAC Responsibilities:: Receive and review orders from wholesale, international customers, verify product models, quantities, prices, delivery dates, receiving information, etc., and enter orders into the system after confirming their accuracy.  Follow up the entire process of order preparation, shipment and logistics, track the status of goods transportation in real time, and timely update the order progress to customers.  Communicate with customers, resolves product or delivery issues by assessing the customer’s complaint, about orders, inventory, logistics, and handle abnormal issues such as wrong delivery, missing delivery, stock shortage, return and exchange of orders. And determining the most effective solution maintain customer account information.  Assist the sales operations team in quotation, document filling and other work, establish and improve order and customer ledgers, and data retention and management.  Responsible for reconciling with accounts team issuing invoices, following up payment collection, tracking accounts receivable collection,  Collect sales and order data, prepare various sales reports, and provide data support for the account manager and sales ops team.  Coordinate with account manager, sales ops, logistics, buyer, finance and other departments to ensure the smooth progress of order shipment, settlement and other links, and improve customer satisfaction.   Assist account manager in communicating with PDQ, display factories, provide customer requirements to factories, and support development and production and delivery schedule.  Assist with other work assigned by superiors  Requirements: : 8 years experience in a customer service/sales support role  Familiarity with order maintenance (ERP, CRM, etc)  Strong verbal and written communication  Possess problem solving, attention to detail, and analytical skills  Must be a self-starter that shows ownership and commitment to the job  Demonstrated ability to maintain confidentiality of information, exercise good judgment and discretion in handling and disseminating information  Roll up the sleeves, action-oriented mindset to have an impact in a fast-paced, rapidly-changing growth environment  Sense of humor, personal integrity, and appreciation for the power of teamwork  Great communication and coordination skills, execution ability and pressure resistance