Sales & Service Lead - Sydney CBD

WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. OVERVIEW The Sales & Service Lead is integral to the elevating the guest experience at Alo. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets Alo apart from other retailers.  RESPONSIBILITIES Sales & Service Leader  Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching  Continue to build the client relationship daily with our customers  Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities  Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.  Business Leader   Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized  Demonstrate strong business acumen by leveraging metrics to support business-driving strategies  Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests  People Leader  Leads by example and inspires staff in daily operations and guest experience.  Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent  Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader  Business Partner   Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed  Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)  QUALIFICATIONS:  2+ Years prior work experience in a client-centric, sales environment  Proven leadership capabilities demonstrating excellent decision making  Values feedback, receptive to receiving feedback and eager to provide  High energy, upbeat and enthusiastic with the ability to integrate fun and work  Self-motivated with a desire to achieve results and excel individually, and as a team  Excellent interpersonal and written communication skills  Aligns with and embodies Alo’s guiding principles  Job Level: Associate As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.   #LI-JJ1 #LI-3 #li-ons #s-dni For CA residents, Job Applicant Privacy Policy https://cdn.shopify.com/s/files/1/2185/2813/files/CCPA_Workforce_Member_Privacy_Policy_-_Alo_Alo_INTL_IP_Inc._-_July_2025_-_CA_ONLY_1.pdf?v=1762796781.   Offices: Sydney, New South Wales, Australia (Sydney);