Contract Operations & Strategic Enablement Manager

About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. Who You Are Detail-oriented. You thrive in environments where precision and follow-through matterOperationally minded. You enjoy building structure, improving workflows, and driving consistencyStrong negotiator. You can confidently manage contract discussions while balancing business objectives and risk considerationsCollaborative. You work seamlessly across Legal, Business Development, Security, Operations, Compliance, Finance, and Technology teamsProcess-oriented. You proactively identify inefficiencies and implement scalable improvementsCustomer obsessed. You understand that responsiveness and professionalism directly impact client experienceProblem solver. You anticipate blockers and drive solutions before they become issuesCommunicative. You have outstanding written and verbal communication skillsAdaptable. You are comfortable managing competing priorities in a rapidly evolving environmentAnti-status quo. You don’t just wish things were done differently; you act on itEmpathetic. You exercise empathy and patience toward everyone you interact with What You’ll Do Manage Contracting & Commercial Documentation Own the coordination, review, negotiation, and execution of customer and partner agreementsLead contract negotiations in collaboration with internal stakeholders and external counterpartiesManage contract redlines and version control while ensuring timely executionPartner with Legal, Finance, Security, and Business Development teams to resolve contractual and compliance issuesMaintain organized contract documentation and ensure accurate tracking of obligations, approvals, and renewal timelinesIdentify opportunities to streamline contracting workflows and improve operational efficiency Coordinate Due Diligence & RFP/RFI Responses Own and coordinate customer due diligence requests across security, compliance, operational, financial, and technical domainsManage the intake, coordination, and completion of RFPs, RFIs, and security questionnairesServe as the central point of coordination between internal subject matter experts and external stakeholdersEnsure responses are accurate, consistent, timely, and aligned with Reserv standardsMaintain and continuously improve repositories of standard responses, documentation, and supporting materialsIdentify recurring themes and recommend process or documentation improvements to enhance future response efficiencyWork with marketing teams to develop proposal presentations using Reserv’s style and brand guidelinesSupport tool creation and technology enhancement to automate and streamline response production Drive Post-Sale Operational Readiness Partner closely with Business Development and Operations teams to coordinate pre-onboarding standard work and support seamless transitions from signed agreement to onboarding readinessTrack key implementation milestones, dependencies, and deliverablesSupport internal documentation and workflow standardization efforts to improve scalability and consistencyAct as a cross-functional liaison to help remove blockers and drive execution across teams What You Bring Experience Bachelor’s degree required7+ years of relevant professional experience in contract management, legal operations, commercial operations, vendor management, account operations, or related fieldsDemonstrated experience negotiating commercial contracts and managing complex agreement workflowsExperience coordinating cross-functional due diligence efforts, RFPs, RFIs, or security questionnairesProven ability to manage multiple complex projects and stakeholders simultaneouslyExperience working in insurance, SaaS, fintech, insurtech, or other highly regulated industries strongly preferred Knowledge & Skills Strong understanding of commercial contract structures, negotiation processes, and operational risk considerationsExperience working in insurance operations, claims administration, or regulatory compliance frameworksExceptional organizational skills and attention to detailAbility to coordinate and drive alignment across multiple internal teamsExcellent written communication skills with experience drafting and editing professional business responsesStrong project management and workflow coordination capabilitiesAbility to prioritize effectively and operate independently in fast-paced environmentsProficiency with contract management systems, CRM platforms, and collaboration toolsStrong judgment, professionalism, and problem-solving skills Nice to Have Experience supporting enterprise sales or strategic partnerships functionsExperience building scalable operational processes in high-growth organizationsProfessional certifications related to contracts, legal operations, project management, or procurement Benefits of Reserv Employment Generous health-insurance package with nationwide coverage, vision, & dentalCompetitive PTO policy – we want our employees fresh, healthy, happy, and energized!Work from anywhere to facilitate your work life balanceApple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!Competitive base salary with performance bonus opportunityOpportunity to be a foundational member of a critical operational function with significant upside as Reserv scalesFoster a culture of empathy, transparency, and empowerment in a remote-first environment Why This Role Matters This role sits at the intersection of commercial execution and operational excellence. You will help ensure that contracts move efficiently, customer diligence requests are handled seamlessly, and internal teams are aligned and prepared to deliver exceptional outcomes post-sale. Your ability to coordinate across functions, negotiate effectively, and improve operational processes will directly contribute to Reserv’s growth and scalability. Travel: Up to 10-15% for team meetings, customer engagements, and industry events At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you! Interested in building your career at Reserv? Locations: Remote (United States)