Support Agent - Mexico

Hey there! We’re https://feverup.com/, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.  Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?  To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience?  Now, let’s discuss this role and what you will do to help achieve Fever’s mission. We're Hiring: Support Agent – Candlelight Mexico 📍 On-site in Mexico City | Part.Time 20h/week (Monday-Thursday) We’re looking for a proactive and detail-oriented Support Agent/ Administrative & Operations Assistant to join our Candlelight team—working behind the scenes to bring magical experiences to life across the Mexican region, while being based in Mexico City. This role focuses on ensuring that all administrative, documentation, and operational processes behind our events run smoothly. You will play a key role in managing event-related documentation, tracking contracts and signatures, coordinating logistics, and supporting basic financial administration tasks. The ideal candidate is highly organized, hands-on, comfortable taking ownership of tasks, and able to work autonomously in a fast-paced, international environment. What You’ll Do 📄 Documentation & Administrative Management Manage and maintain organized records of event documentation, contracts, permits, and signed official documents Coordinate signature collection and follow up with stakeholders on pending documentation Prepare documentation for event execution and shipment when required Ensure accurate filing, tracking, and proper record-keeping across administrative processes 💰 Finance & Operational Admin Support Register and organize supplier invoices Support tracking of payments related to vendors, permits, and administrative services Maintain organized records for financial documentation and reconciliation 🤝 Internal Coordination Maintain visibility across tasks, deadlines and project progress Support communication between stakeholders involved in operational workflows What You Bring You live in Mexico City and are legally eligible to work here You speak Spanish fluently & advanced English (B2 level). Experience in structured operations, support or admin roles Strong attention to detail, process orientation and follow-through Comfort using Google Sheets or Excel (intermediate level or higher) A team-first mindset, clear communicator and proactive problem-solver Ability to juggle tasks and priorities in a fast-paced environment Nice to Have Background in events, production or the music industry Experience in administrative-heavy environments Familiarity with tools like Airtable, Notion, Monday, or similar Why Join Us? 40% discount on all Fever events and experiences Work in a location in the heart of Mexico City Help shape the backstage of magical concert experiences Learn about event production, internal workflows and scalable operations Room to grow and take on new challenges as the team evolves Great work environment with a young, international team of talented people to work with! We welcome people from all walks of life—if this role excites you and you’re motivated to learn and contribute, we want to hear from you. This role is located in Mexico City.   #LI-Fulltime #LI-Onsite  Thank you for considering joining Fever. We cannot wait to learn more about you! If you want to learn more about us: https://newsroom.feverup.com/en-US/ | https://tech.eu/2023/02/02/fever-raises-110-million-in-new-round-at-1-8-billion-valuation |https://techcrunch.com/2019/08/04/data-driven-events-discovery-and-planning-startup-fever-raises-35-million-led-by-rakuten/ Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want to know more about how Fever processes your personal data, click here https://docs.google.com/document/d/1cIzPP7QJGht5LAGKkRGQP8fxh-Z4Mfph2JhGSvhd8zM/edit?tab=t.0#heading=h.y7rpsj7nzave Offices: (Mexico City);