Product, Operations & Sourcing Manager

About Spencer’s Spencer’s is a premier luxury spa group redefining the modern wellness experience through elevated service, design-forward spaces, and best-in-class treatments. With a focus on exceptional guest experience and operational excellence, we are continuing to expand our presence across the New York City market. As we grow, we are seeking a highly organized, analytical, and proactive Manager, Product Operations & Sourcing to oversee product launches, supplier partnerships, inventory strategy, and operational process improvements across the business. This is an exciting opportunity for someone who thrives in a fast-paced, entrepreneurial environment and enjoys building scalable systems that support growth and elevate the customer experience. Location: HQ, SoHo (In-Office) Position Type: Full-Time, Exempt Compensation: $80,000–$100,000 annually Position Overview The Manager, Product Operations & Sourcing will play a critical role in managing the lifecycle of products and operational supplies across the organization. This individual will lead sourcing initiatives, oversee inventory planning and forecasting, support new product and treatment launches, and drive efficiencies across purchasing and operational workflows. The ideal candidate combines strong operational execution with strategic thinking and is comfortable collaborating cross-functionally with leadership, finance, spa operations, and vendors. Key Responsibilities Product Operations & Launch Management Lead the planning, coordination, and execution of new product and operational launches from concept through implementationPartner cross-functionally with Operations, Spa Leadership, Finance, and external vendors to ensure seamless rolloutsManage product timelines, documentation, specifications, and launch deliverablesSupport lifecycle management for retail, treatment, and operational products across all locationsMonitor launch performance and identify opportunities for optimization and process improvement Sourcing & Vendor Management Develop and execute sourcing strategies that balance quality, cost efficiency, and operational needsIdentify, evaluate, negotiate, and onboard new vendors and supplier partnersBuild and maintain strong supplier relationships to support long-term business growthMonitor vendor performance, pricing, lead times, and service standardsPartner with leadership to identify cost-saving opportunities while maintaining brand and quality expectations Inventory Planning & Operational Support Oversee inventory forecasting, purchasing, and replenishment processes to maintain optimal stock levelsAnalyze inventory trends and operational data to support informed purchasing decisionsImprove inventory accuracy, reporting, and operational efficiencies across locationsCollaborate with Operations and Finance teams to align inventory strategy with business demand and budgeting goalsSupport the implementation and optimization of inventory systems, tools, and reporting processes Process Improvement & Operational Excellence Identify opportunities to streamline workflows and improve operational scalabilityDevelop SOPs, reporting structures, and tracking systems to support organizational growthEnsure compliance with company standards, operational procedures, and vendor requirementsHelp build operational infrastructure that supports an elevated luxury guest experience Qualifications 5+ years of experience in product operations, sourcing, inventory management, supply chain, or related operational rolesExperience managing vendors, supplier relationships, and purchasing processesProven ability to oversee product launches, operational projects, or lifecycle management initiativesStrong analytical and organizational skills with experience using inventory management or ERP systemsExcellent communication and cross-functional collaboration skillsAbility to manage multiple priorities in a fast-paced, evolving environmentDetail-oriented with a proactive, solutions-driven mindsetExperience within luxury retail, hospitality, wellness, beauty, or consumer brands is a plus What We’re Looking For A strategic thinker who can also execute at a high levelSomeone highly organized who enjoys building systems and improving processesA collaborative operator who thrives in growing brands and entrepreneurial environmentsA candidate who values elevated customer experiences and operational excellence equally Locations: New York, NY