Product Operations Intern

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs. With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit http://www.roadie.com. As a Product Operations Intern at Roadie, you’ll support the Product team by helping maintain project documentation, organize Jira workflows, and assist with reporting and coordination efforts. This internship is a great opportunity for someone interested in project management, operations, or product development to gain hands-on experience working in a collaborative, fast-paced environment. What You’ll Do Help review and organize outdated or redundant project items within Jira and related tools Support documentation efforts by updating process guides, templates, and team resources Collaborate with team members to identify opportunities for improving project organization and workflow consistency Assist with meeting coordination, note-taking, action item tracking, and follow-up communication Help prepare project summaries, status updates, and internal documentation Participate in PM and Scrum team meetings to gain exposure to Agile project management practices Assist with creating and maintaining Jira dashboards, reports, and tracking systems to help support project visibility and organization Support the Project Manager with day-to-day operational and coordination tasks What You Bring Strong organizational skills and attention to detail Interest in project management, operations, or product development Ability to manage multiple tasks and communicate effectively with team members Some experience with project management systems or comfortable learning new tools in a fast-paced environment Experience coordinating school projects, student organizations, events, or other collaborative activities is a plus Familiarity with Jira, Google Workspace, or similar collaboration tools is helpful but not required Exposure to Agile or Scrum concepts through coursework, internships, or personal projects is a plus Positive attitude, willingness to learn, and eagerness to contribute to a collaborative team environment What You'll Get Exposure to multiple development teams and processes in an Agile environment Develop practical project management skills, gain exposure to industry-standard tools, and contribute directly to process improvements Hands-on experience with reporting, which will be utilized by our software development teams  Mentorship with Project Manager/Scrum Master Offices: