Technical Services Manager

Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company? AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow. Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning… Come join the A-Team at AirTrunk, where the cloud meets the ground. A Snapshot  As Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team, making an impact in a number of ways:  Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs  Work as part of a multi-disciplinary team of managers, technicians and third party vendors to plan, manage and supervise maintenance activities, both planned and reactive, on a nominated site.  First point of contact for AirTrunk’s customers in respect of works planning, incident management and reporting    Please note, this role will be mainly based in our data centre in Singapore.  Your Day to Day  Either a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required;  Lead all aspects of the planning and coordination of all preventive maintenance and repair works, OPEX Budget, ensure change management and incident management procedures are followed; coordinate activities as required with customers  Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards  Ensure adherence to site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. SWMS  Ensure compliance with site held accreditations, including, but not limited to, ISMS, ISO, SOC2, PCI.  Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety  Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations  Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation  Manage the provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to customers  Lead minor capital projects for customers/internal purposes  Supervise operational metrics, data and analyse risks  Conduct regular property inspections  Take part in the 'on call' incident response roster  Requirements  5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades or related fields  Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals  Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services  Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems  Excellent collaborator with strong communication skills in English  Exceptionally flexible, forward-thinking and motivated by change  Effective customer management skills and meeting chair experience  The AirTrunk Culture    Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.   The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.   Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged. Now’s your chance to mailto:Grow@Hyperscale.   **To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.** Offices: Singapore HQ (Singapore);