Senior Program Manager, People Operations

ABOUT THRIVE MARKET  Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,700,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.   Join us as we bring healthy and sustainable living to millions of Americans in the years to come. THE ROLE  We are seeking a senior Program Manager to own network capacity management and near-term capacity enabling initiatives. This role is for a demonstrated builder: someone who develops the models, automations, and analytical tools that create operational leverage, and then drives their adoption across the organization. You will define capacity strategy, build the systems that support it, and lead the cross-functional programs that follow. This role requires hands-on technical capability, deep analytical rigor, and strong systems thinking. The ideal candidate has a track record of moving quickly from problem to working solution. This includes building models that forecast inventory, throughput, and storage scenarios, and the ability to translate proven business logic into automated systems that scale. Equal weight is placed on the ability to build and the ability to implement and influence. This leader must operate credibly with senior stakeholders across Operations, Transportation, Supply Chain, Product, and Technology. RESPONSIBILITIES Capacity strategy ownership: Define and own end-to-end capacity management strategy across the fulfillment network, including storage, labor, and throughput constraints. Model and tool development: Build and continuously improve capacity, throughput, and scenario models to inform near-term and long-range planning. Develop automations that integrate business logic with live data feeds to scale decisions once proven effective. Translate outputs into clear recommendations for senior leadership, balancing cost, service, risk, and scalability. Program leadership: Lead complex, cross-functional capacity initiatives with significant business impact across cost, service, and network scalability. Network optimization: Identify and prioritize high-leverage opportunities to unlock latent capacity through process changes, tooling, policy adjustments, or reconfiguration. Stakeholder alignment: Build operating mechanisms and narratives that align diverse teams around shared capacity goals and tradeoffs. Measurement and accountability: Define success metrics, track performance against plan, and hold teams accountable for outcomes that impact the broader network. QUALIFICATIONS Bachelor's degree in Operations, Engineering, Supply Chain, Business, or a related field. 8+ years of relevant experience, or equivalent combination of education and experience consistent with a senior-level role. Demonstrated experience building capacity, forecasting, or scenario models in complex operational environments, with direct responsibility for model design and development. Proven ability to move quickly from problem to working solution; scrappy, iterative builds that create immediate value and inform longer-term systems. Experience developing automations or analytical tools that operationalize business logic at scale. Advanced analytical skills with strong command of Excel or Google Sheets; SQL or scripting experience preferred. Demonstrated experience leading large, cross-functional programs with material business impact. Strong executive communication skills, including the ability to influence and persuade senior leaders. Experience in e-commerce, logistics, fulfillment, or large-scale operations preferred. BELONG TO A BETTER COMPANY Comprehensive health benefits (medical, dental, vision, life and disability) Competitive salary (DOE) + equity 401k plan 9 Observed Holidays Flexible Paid Time Off Subsidized ClassPass Membership with access to fitness classes and wellness and beauty experiences Ability to work in our beautiful office in Playa Vista Free Thrive Market membership with exclusive employee discount Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process. At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply. Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree! Employment with Thrive Market requires that employees be based in the United States. This is a condition of employment and must be maintained throughout the duration of employment. If you need assistance or accommodation due to a disability, please email us at eeo@thrivemarket.com and we’ll be happy to assist you. Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at https://www.thrivemarket.com/. © Thrive Market 2026 All rights reserved. JOB INFORMATION Compensation Description - The base salary range for this position is $90,000 - $120,000/Per Year. Compensation may vary outside of this range depending on several factors, including a candidate’s qualifications, skills, competencies and experience, and geographic location. Total Compensation includes Base Salary, Stock Options, Health & Wellness Benefits, Flexible PTO, and more! This position requires traveling to our HQ office in Los Angeles, California, twice a year for all-company summits; once in the summer and once in the winter. Offices: Playa Vista, California, United States (Thrive Market HQ);