Inside Sales Representative/BDR

Job Title: Inside Sales Representative / BDR Type: Full-time remote role Working Hours: Monday to Friday, 9AM - 5PM US Eastern Time Salary: $1,800–$2,000/month (salary based on assessment) Location: LATAM About the Company We are a fast-growing residential and commercial cleaning services company serving the Philadelphia metro area. Our mission is simple: deliver reliable, high-quality cleaning services with exceptional customer care and seamless communication. From recurring home cleanings to move-in/move-out services and commercial maintenance, we help clients keep their spaces clean, organized, and stress-free. Our team operates with a strong focus on professionalism, responsiveness, and customer satisfaction. We pride ourselves on creating a modern service experience through efficient scheduling, clear communication, and consistent service quality. The company is detail-oriented, tech-savvy, and committed to building a dependable team that can operate independently while maintaining a high standard of service. About the Role We are seeking a proactive and customer-focused Inside Sales Representative / BDR to support a growing residential property services company serving the Philadelphia market. This is a full-time remote opportunity for someone who thrives in fast-paced sales environments, enjoys speaking with customers, and can confidently guide leads from inquiry to close. You will play a key role in managing inbound leads, closing service bookings, supporting customer follow-up efforts, and helping maintain operational flow. The ideal candidate is highly responsive, organized, and comfortable handling consultative sales conversations independently. Key Responsibilities Inbound Lead Management - Answer incoming calls and inquiries generated through marketing campaigns - Understand customer needs and qualify leads efficiently - Respond quickly and professionally to maximize booking opportunities Consultative Sales & Closing - Provide customized service quotes based on customer requirements - Explain pricing confidently and navigate discounts when appropriate - Handle objections professionally and close deals independently - Maintain a strong sense of urgency while delivering excellent customer experience Client Follow-up & Retention - Conduct post-service follow-ups to gather customer feedback - Encourage online reviews and repeat business - Identify upsell and cross-sell opportunities Light Dispatch & Coordination Support - Monitor automated text communications between cleaners and customers - Assist with schedule changes, delays, and cancellations - Help ensure smooth coordination between operations and clients Recruiting Support - Conduct light outreach to potential cleaner candidates through Facebook and other platforms - Perform brief initial screening calls - Coordinate interview scheduling to support hiring needs Qualifications - 2+ years of sales or customer-facing experience preferred - Strong English communication skills, both spoken and written - Proven ability to close deals independently - Excellent phone presence and conversational skills - Comfortable working in a fast-paced, high-responsibility environment - Organized and detail-oriented with strong follow-through - Comfortable using CRM systems and communication tools - Reliable internet connection and professional remote work setup Preferred Experience - Service-based sales experience (cleaning, home services, landscaping, HVAC, plumbing, etc.) - Experience handling inbound sales pipelines - Familiarity with East Coast communication style and fast-paced customer interactions - Experience balancing sales and operational coordination tasks What We're Looking For - Highly responsive and dependable - Confident discussing pricing and handling objections - Independent operator who takes ownership of results - Service-oriented mindset with strong professionalism - Someone who can execute without constant supervision