Client Success Manager

About Nimble   http://nimble.ai/ is an AI robotics company building the autonomous supply chain to power fast, efficient and economical commerce. We’re training robot AGI to power a proprietary generalist supply chain superhumanoid, the first robot in the world capable of performing thousands of tasks across the supply chain. We’ve raised over $220M at over $1B valuation and formed a strategic alliance with FedEx to build a national network of autonomous warehouses capable of generating many billions in annual revenue. We are a hardcore and obsessed team of the world’s best engineers and operators. If you are obsessed with your craft, enjoy a high-intensity and fast moving high impact environment, are super high agency in getting hard things done and want to be part of building the world’s most legendary robotics company at the most pivotal moment in history, we want to work with you. We are on a mission to empower and inspire mankind to accomplish legendary feats by inventing robots that liberate us from the menial. We will accomplish this by training robot AGI to invent and build the Autonomous Supply Chain – everything from the inside of factories and warehouses to your front door – powered by generalist superhumanoids. Our founding team comes from the AI labs at Stanford and Carnegie Mellon and our board of directors include famed robotics and AI legends including https://en.wikipedia.org/wiki/Fei-Fei_Li (Chief Scientist of AI at Google and Director of Stanford’s AI Lab), https://en.wikipedia.org/wiki/Marc_Raibert (founder of Boston Dynamics), and https://en.wikipedia.org/wiki/Sebastian_Thrun (founder of GoogleX, Waymo; Stanford Professor and considered the father of autonomous vehicles). Let’s be legendary. Why Join Nimble? At Nimble, we are committed to building legendary products, a legendary team, and a legendary legacy. Join us and become part of an ambitious, humble, and resourceful culture where your work will leave a lasting impact on the future of robotics and commerce.   Nimble's Core Values: Be relentlessly resourceful - Challenge conventions and overcome obstacles. Be legendary - Be the very best and do work that inspires. Be humble - Prioritize growth, learning, and doing whatever is needed to further the mission. Be dependable - Take ownership and deliver with high agency.   The Role The Client Success Manager (CSM) serves as the strategic partner and primary point of contact for assigned clients. This role goes beyond traditional account management—focusing on proactive, data-driven operational recommendations that optimize performance, increase efficiency, and drive long-term client value. The ideal candidate thrives in fast-paced, technology-enabled logistics environments and brings a structured, highly organized approach to managing complex accounts. This individual must excel at interpreting operational data, translating insights into actionable recommendations, and communicating clearly across both client and internal teams. Responsibilities Client Relationship Leadership Serve as the primary strategic liaison for assigned fulfillment and logistics clients. Develop strong, trust-based partnerships built on transparency and proactive communication. Lead recurring business reviews with clear performance reporting and action plans. Anticipate client needs and identify risks before they impact operations. Data-Driven Operational Excellence Analyze fulfillment KPIs and SLA performance. Translate operational data into clear, actionable recommendations that improve performance and reduce cost. Identify trends, bottlenecks, and optimization opportunities within Operations. Partner with operations and engineering teams to implement continuous improvement initiatives. Proactive Performance Optimization Recommend process improvements  Ensure smooth onboarding of new SKUs, product lines, and promotional volumes. Anticipate scaling requirements and coordinate capacity planning efforts. Communication & Cross-Functional Alignment Act as the voice of the client internally and the voice of Nimble externally. Facilitate clear communication between warehouse operations, engineering, IT, and client stakeholders. Escalate issues with urgency and coordinate resolution with clear ownership and timelines. Organization & Project Management Maintain structured account documentation, action plans, and performance records. Manage multiple client initiatives simultaneously with strong prioritization. Oversee project timelines related to system upgrades, automation implementations, and process changes. Ensure all commitments are tracked and delivered on schedule. Qualifications 3+ years of experience in client success, account management, supply chain, fulfillment, or logistics. Strong analytical skills with demonstrated experience interpreting operational data. Exceptional communication skills (verbal, written, and executive presentation). Proven ability to manage multiple accounts or complex projects simultaneously. Highly organized with strong attention to detail and follow-through. Additional Requirements Proactive problem-solving mindset Data-driven decision making Operational acumen Executive communication Strategic thinking Cross-functional collaboration High ownership and accountability Compensation $80,000 - $90,000 a year The above range is the salary range. This position will also receive generous equity for this position.   Culture: We embrace challenges and strive to make the impossible possible each day. We’re not in this to do what’s easy or to be mediocre. We want to create something legendary and leave our mark on the world. We’re ambitious, we’re gritty, we’re humble and we’re relentlessly resourceful in pursuit of our goals. If this sounds like you then you might be a great fit!   Nimble Robotics, Inc. is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the basis of race, color, religion, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, age, military or veteran status, or any other characteristic protected by applicable state, federal or local laws.   Nimble's Benefits   Unlimited Flexible Time Off Enjoy the time you need to travel, rejuvenate, and connect with friends and family.   Health Insurance Nimble provides medical, dental, and vision insurance through several premier plans and options to support you and your family.   Paid Parental Leave Enjoy paid bonding time following a birth.   Commuter Benefits Take the stress out of commuting with access to fully-paid parking spots.    Referral Bonus Get a cash bonus for any friend or colleagues that you refer to us that we end up hiring.    401k Contribute towards a 401k for retirement planning.   Equity Be an owner in Nimble through our equity program   Link: https://www.businesswire.com/news/home/20241023998446/en/Nimble-Closes-106-Million-Series-C-Funding-Round-Scales-Fully-Autonomous-Fulfillment-with-FedEx?trk=feed-detail_main-feed-card_feed-article-content    Link: https://newsroom.fedex.com/newsroom/global-english/fedex-announces-expansion-of-fedex-fulfillment-with-nimble-alliance   Offices: Haslet, Texas, United States (Westport);