Service Desk System Administrator

Job Overview The local IT team in the Vilnius office is looking for a polite, helpful, communicative, and responsible new member. The Service Desk Administrator will serve as the first point of contact for technical support, ensuring timely resolution of IT-related issues and maintaining a high level of customer satisfaction. The candidate should not be afraid of routine work and new challenges. This role requires strong problem-solving skills, technical knowledge, and the ability to communicate effectively with users of varying technical expertise. Reports to IT Team Lead What will you do? Respond to and resolve service desk tasks via communication in MS Teams, ticketing system, or in-person support. Troubleshoot hardware, software, and network issues for end-users. Escalate complex issues to higher-level support teams, when necessary, while tracking progress and ensuring resolution. Install, configure, and maintain desktops, laptops, printers, mobile devices, gaming consoles and other IT equipment. Document all incidents, resolutions, and processes in the ticketing system. Develop and maintain detailed manuals, guides, and documentation. Handle procurement activities, including vendor communication, order placement, and delivery tracking. Provide basic training and guidance to users on software applications and IT policies. Ensure compliance with company IT security policies and procedures. What are we looking for? Experience in a service desk or technical support role. Proficiency with operating systems (e.g., Windows, macOS) and common software (e.g., Microsoft Office 365, Teams). Experience with Active Directory, GPOs and Intune will be beneficial. Familiarity with IT ticketing systems. Good understanding of networking concepts (e.g., TCP/IP, DNS, DHCP). Strong communication and interpersonal skills. Ability to prioritize tasks and work under pressure in a fast-paced environment. Proficiency in English, both written and verbal, to effectively communicate with users and document processes. What additional skills will help you stand out? Lithuanian language knowledge. Russian language knowledge. Experience with Jira and Confluence. Experience in Microsoft SCCM and/or PowerShell. Proficiency with operating systems Linux. Experience in access management systems and video surveillance. Work mode Onsite The salary range for this role in Vilnius is EUR 2400-2600 monthly gross. Benefits Benefits and perks are tailored to the local market and culture. Our benefits in Vilnius include: Additional paid time off  Sick Leave Compensation Pregnancy and Childbirth Leave Benefit   Career development and education opportunities within the company Meal Allowance Premium Private Health Care  Mental well-being program (iFeel) Perks discounts platform (over 450 exclusive discounts) Personal Gaming Account Coffee, fruits, and snacks in the office Company events  Seniority Awards   Referral program - You can recommend the best talents to the company and receive a reward   Please submit your CV in English to ensure smooth processing and review. About Wargaming  Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz. Please see http://legal.eu.wargaming.net/en/candidate-privacy-policy/ for details on how Wargaming uses your personal data. Offices: Vilnius, Vilnius, Lithuania (Vilnius Office);