Dynamics 365 (F&O) Application Support Engineer

About the Role We are seeking a skilled Application Support Engineer to provide technical and functional support across a range of enterprise applications, ERP systems, and integrated business platforms. This role is ideal for someone with strong troubleshooting capabilities, ERP support experience, and a passion for delivering high-quality user support and operational excellence. You will play a key role in resolving application issues, supporting business-critical systems, maintaining system performance and security, and collaborating with vendors and internal stakeholders to ensure smooth day-to-day operations. About the Client You will be working with a well-established organisation operating within a technology-driven business environment, supporting a diverse suite of enterprise applications and business systems. The company is focused on continuous improvement, operational efficiency, and delivering high-quality technology services that support business growth and performance. The team values collaboration, proactive problem-solving, and a customer-focused approach to technology support and service delivery. country: LK all locations: [Colombo] commitment: Full Time department: location: Colombo team: IT Ideal Profile: Experience & Qualifications 3–5 years of experience in a similar Application Support or ERP support role Experience supporting enterprise ERP and CRM platforms within business-critical environments ITIL Foundation certification is highly desirable Dynamics 365 qualification and Information Systems degree are advantageous Technical Skills Strong troubleshooting and application support capabilities Solid understanding of IT systems, infrastructure, and enterprise application support Experience supporting Dynamics 365 Finance & Operations and Dynamics 365 CRM environments Knowledge of Power Automate and automated form management solutions Experience configuring and managing APIs and system integrations Familiarity with SQL and scripting languages is desirable Knowledge of Power BI and reporting solutions is advantageous Exposure to custom Power Apps, .NET IIS SQL applications, HubSpot, Resco, and financial reporting systems is beneficial Communication & Stakeholder Management Excellent relationship-building and user engagement skills Strong communication skills with the ability to support and train end users effectively Ability to document technical processes and maintain system knowledge repositories Collaborative approach with experience working across IT teams, vendors, and business stakeholders Personal Attributes Strong analytical and problem-solving mindset Results-focused with strong attention to detail and accountability Resilient and capable of managing time-critical situations effectively Team-oriented with a proactive and adaptable approach to support delivery Responsibilities: Application Support & Troubleshooting Deliver technical troubleshooting and resolution of application issues in collaboration with application vendors and internal stakeholders Investigate and resolve incidents impacting application functionality, availability, and performance Provide Level 2 technical and functional support for ERP and CRM system users Ensure prompt ticket handling, customer communication, and adherence to service level expectations System Administration & Performance Undertake system tuning and scaling activities to improve performance and security Manage application security profiles in line with IT security principles Support enterprise systems including Dynamics 365 Finance & Operations, Dynamics 365 Sales, Power Apps, HubSpot, Resco, Prophix, and custom .NET applications Support API configurations, integrations, and automation workflows User Support & Documentation Deliver onboarding activities and end-user training sessions Maintain system documentation, training materials, and operational knowledge bases Provide guidance to users on best practices and system functionality Evaluate system inefficiencies and recommend process or operational improvements Collaboration & Continuous Improvement Work closely with internal IT teams and external vendors to support business operations Contribute to continuous improvement initiatives across applications and processes Ensure compliance with organisational quality, safety, and operational standards Support additional responsibilities aligned with the role and technical skillset when required How we take care of our team: 💰 Get paid in Australian Dollars🏥 Medical insurance from day one for you + spouse (or parents if unmarried)🩺 Generous OPD coverage from doctor visits to all your medical needs🏡 Home office setup allowance to build your ideal workspace🌐 Internet allowance to keep you connected💪 Gym & wellness allowance to stay fit and balanced🎉 Work hard, play hard – regular team events & engagement activities🧠 Diji Assist – Mental health & counseling support when you need it📚 We invest in you – reimbursement for industry certifications🗣️ Open-door culture – your ideas and feedback always matter🌍 Flexible work – home or office, wherever you do your best work🏆 Rewards & recognition that actually recognize you🥳 Great christmas & financial year-end parties to unwind with your loved ones