Sales Administration Manager

About the Role We are seeking a highly organised and proactive Administration Manager to support day-to-day business operations within a fast-paced managed services environment. This role is central to ensuring smooth coordination across administrative, sales support, procurement, and operational functions while maintaining a high standard of service for both internal teams and clients. You will work closely with leadership and cross-functional teams, helping to streamline processes, maintain accurate records, and support ongoing business operations with efficiency and professionalism. About the Client You will be working with a growing managed services provider that partners with businesses to deliver reliable and effective IT support solutions. The organisation is focused on building long-term client relationships through responsive service, operational excellence, and a collaborative team culture. The business values proactive communication, accountability, and continuous improvement, creating an environment where team members can make a meaningful impact across daily operations and customer experience. country: LK all locations: [Colombo] commitment: Full Time department: location: Colombo team: Other Ideal Profile: Experience & Background Previous experience working within a Managed Service Provider (MSP) environment is essential Proven experience in an administration, sales support, or operations coordination role Experience supporting procurement, customer coordination, and reporting activities Systems & Technical Skills Essential experience using ConnectWise Strong ability to maintain accurate records, CRM updates, and operational documentation Comfortable working with reporting tools, procurement tracking, and sales administration processes Communication & Coordination Strong verbal and written communication skills Excellent relationship-building and customer follow-up capabilities Ability to coordinate across internal teams and manage multiple priorities effectively Strong organisational and time management skills with a high attention to detail Personal Attributes Proactive and team-oriented mindset Ability to work under pressure while maintaining accuracy and professionalism Strong sense of accountability and ownership over operational tasks Positive and solutions-focused approach to supporting business operations Responsibilities: Sales & Administrative Support Assist with preparing and managing client quotes and sales documentation Support internal sales processes and maintain accurate CRM records and updates Provide administrative assistance across day-to-day business operations Ensure documentation and operational records are maintained accurately and efficiently Procurement & Operations Source and purchase IT equipment and services in line with business requirements Liaise with suppliers and manage procurement activities and order processing Track procurement timelines and ensure timely delivery of products and services Support operational coordination to ensure smooth internal workflows Customer & Team Coordination Conduct customer follow-ups to ensure satisfaction and project progress Coordinate internal team activities and help keep tasks and deliverables on track Support scheduling, team organisation, and operational planning activities Contribute to maintaining a collaborative and productive working environment Reporting & Documentation Generate reports and operational updates for management as required Maintain organised documentation and filing systems Support continuous improvement through accurate reporting and process coordination General Administration Provide broad administrative support across the business Assist with maintaining efficient operational processes and positive team culture Support additional business activities aligned with operational and administrative needs   How we take care of our team: 💰 Get paid in Australian Dollars🏥 Medical insurance from day one for you + spouse (or parents if unmarried)🩺 Generous OPD coverage from doctor visits to all your medical needs🏡 Home office setup allowance to build your ideal workspace🌐 Internet allowance to keep you connected💪 Gym & wellness allowance to stay fit and balanced🎉 Work hard, play hard – regular team events & engagement activities🧠 Diji Assist – Mental health & counseling support when you need it📚 We invest in you – reimbursement for industry certifications🗣️ Open-door culture – your ideas and feedback always matter🌍 Flexible work – home or office, wherever you do your best work🏆 Rewards & recognition that actually recognize you🥳 Great christmas & financial year-end parties to unwind with your loved ones