Pre-Litigation Case Manager Team Lead

The Opportunity: Join TopDog Law and Build Something Meaningful The Case Manager Lead is responsible for the day-to-day supervision, coordination, and execution of the pre-litigation case management team within the pod. This role ensures cases are properly investigated, documented, and progressed toward demand preparation and settlement. The Case Manager Lead acts as the operational leader for the case manager team, ensuring case managers execute consistently, maintain organized files, and follow firm workflows and documentation standards. This role partners closely with the Pre-Litigation Attorney, who provides legal direction and strategy for cases. Each Case Manager Lead is paired 1:1 with a Pre-Litigation Attorney and operates across all firm states — both legacy and expansion markets. The Case Manager Lead owns the medical management, velocity, and case value metrics for their team. They are expected to be data-literate, operationally self-sufficient, and to demonstrate strong ownership over their cases and their team's output. What You’ll Do 1. Case Manager Team Supervision Supervise 3–5 Pre-Litigation Case Managers within the podAssign and balance workloads across the teamProvide guidance on case handling procedures and documentation standardsEnsure case managers understand priorities and case progression expectationsProvide coaching and day-to-day support to help case managers execute effectivelyServe as the primary operational liaison between the case manager team and the Pre-Litigation AttorneyHandle escalations from clients and providers, resolving issues before they reach the attorney or Ops ManagerEscalate friction points between case managers and the attorney to the Pre-Lit Case Manager Ops Manager 2. Medical Management & Case Value Ownership Own MRI rates, advanced treatment rates, and ensure diagnostics are properly tracked and attendedMonitor and drive case velocity — ensuring cases move efficiently through each pre-litigation phaseEnsure settlements meet expected value targets relative to policy limitsIdentify roadblocks to case progression and proactively clear themFlag systemic medical management issues to the Pre-Lit Case Manager Ops Manager 3. Case Investigation & Documentation Oversight Monitor progress of medical record collection and documentation gatheringEnsure case files contain required documentation and supporting evidenceConfirm liability and damages documentation is organized and completeReview case files for completeness prior to escalation to the attorneyMaintain strong case file organization and documentation discipline 4. Data, Reporting & Process Improvement Actively use dashboards and reporting tools to evaluate team KPIs and identify underperformanceIdentify process changes and efficiency improvements through direct case experience and data analysisSurface operational gaps and improvement ideas to the Pre-Lit Case Manager Ops ManagerBe comfortable building or pulling reports independently — data literacy is a core expectation of this role, not optional 5. Team Support & Development Lead onboarding and training for new case managers joining the podProvide informal coaching and identify skill gaps requiring additional trainingPromote consistency in case handling practices and ownership mentality across the teamModel best practices in case management, documentation, client communication, and ownership through personal caseload performance 6. Personal Caseload Management Manage approximately 50 active pre-litigation cases, with an emphasis on higher-value mattersBe held to a higher performance standard than case managers given the complexity and value of the assigned caseloadBalance personal case execution responsibilities alongside team supervision dutiesDemonstrate full ownership over cases — regardless of what other departments (medical records, CV specialists, settlement, etc.) have or haven't done, the Case Manager Lead is accountable for outcomes on their casesIdentify workflow challenges or process gaps through direct case experience and escalate operational improvements when needed Decision Rights Authorized to: Assign and balance workloads among case managersDirect day-to-day case management work and investigation tasksHandle client and provider escalations independentlyMake operational decisions without requiring approval from the Ops Manager for routine mattersMonitor and coordinate case progression within the pod Requires escalation to Pre-Litigation Attorney: Legal strategy decisionsDemand package approvalSettlement strategy and negotiationsEscalation of cases to litigation Requires escalation to Pre-Lit Case Manager Ops Manager: Friction or alignment issues between the pod and the Pre-Litigation AttorneyFormal performance management actionsProcess changes affecting case management workflowsTraining and staffing decisions What Success Looks Like Case managers operate with clear direction, consistent expectations, and a strong ownership mindsetMedical management metrics — MRI rates, advanced treatment, velocity — are consistently hitting targetsCases are fully documented and organized prior to attorney reviewDemand packages are prepared without delays caused by missing documentationCases move through pre-litigation efficiently with minimal stagnationThe Pre-Litigation Attorney receives well-prepared cases ready for legal evaluationThe case manager team operates as a stable, productive, and well-coordinated unitThe Case Manager Lead uses data proactively to identify and address performance gaps — not just reactively Qualifications Required: 6-8 years of experience supporting Personal Injury pre-litigation matters on cases in multiple states or the state of TN, GA, FL or AZ specifically. Proven experience managing and leading a team of case managers, directing case strategy and workflow to efficiently drive files through each phase and toward timely settlementStrong organizational skills with exceptional attention to detailAbility to manage a high-volume caseload in a fast-paced environmentStrong written and verbal communication skillsExperience requesting, reviewing, and summarizing medical records and billsAbility to prioritize tasks, meet deadlines, and work independently while collaborating with a team Nice to Have: Bachelor’s degree or Paralegal Certificate (not required)Proven experience managing and developing a team within a legal environment  Experience in high-volume or fast-growing law firmsFamiliarity with Personal Injury claims processes and insurance proceduresExperience with case management software (e.g., Filevine, Clio, SmartAdvocate)Comfort working in evolving systems and processes About TopDog Law TopDog Law is a nationally scaling, fully integrated, personal injury law firm with strong partner relationships across the country. We are building for impact, excellence, and growth. We are building a high-performance, high-trust, no-ego culture where talented people do meaningful work, grow quickly, and take pride in what they build together. This is not a legacy law firm.  This is a rocket ship, and we’re assembling the team that will take it to the next level. If you thrive in fast-moving environments, love taking ownership and being held accountable, and want to be part of something you can help shape, not just maintain, you’ll feel right at home here. Our Story TopDog Law is a nationally scaling, fully integrated, personal injury law firm with strong partner relationships across the country. We are building for impact, excellence, and growth. We are building a high-performance, high-trust, no-ego culture where talented people do meaningful work, grow quickly, and take pride in what they build together. This is not a legacy law firm.  This is a rocket ship, and we’re assembling the team that will take it to the next level. If you thrive in fast-moving environments, love taking ownership and being held accountable, and want to be part of something you can help shape, not just maintain, you’ll feel right at home here. Who Thrives Here We don’t hire based on resumes alone. We hire for competence, character, and mindset. You will thrive at TopDog Law if you: Embrace Change You have a growth mindset and seek continuous improvementYou welcome feedback and adapt quicklyYou ask “What’s next?” rather than “That’s not my job” Are Committed to the Organization You care deeply about doing great workYou have your teammates’ backsYou’re here to build something meaningful and long-lasting Bring an Upbeat, No-Ego Energy You show up positive, professional, and solutions-orientedYou enjoy the work and respect the people around youYou leave drama, negativity, and ego at the door Take Ownership You do what you say you’ll doYou follow through and communicate early when something’s off trackYou treat the business like it’s yours Fast & Hungry You move with urgency and sound judgmentYou prioritize progress over perfectionYou thrive in fast-paced, high-expectation environmentsYou seek feedback, stretch assignments, and more responsibilityYou’re motivated by growth, impact, and building something bigger than yourself Why TopDog Law Real growth: As the firm grows, so do opportunities for advancement and leadershipHigh standards, real support: Clear expectations, coaching, and accountabilityCulture that matters: Trust, respect, speed, and integrity, without sacrificing humanityMeaningful work: Helping people through some of the hardest moments of their lives Ready to Build With Us? If you’re excited by ownership, accountability, growth, and the chance to help build something exceptional from the ground up, we’d love to hear from you. Apply today and help shape the future of TopDog Law. Locations: Remote (United States)