Customer Engagement Insights & Audience Manager

Ko wai mātou – About usFoodstuffs is privileged to have an amazing brand portfolio, some of New Zealand’s best and most trusted.  Foodstuffs New Zealand is a 100% New Zealand owned and operated organisation, made up of two regional co-operatives and a central ‘centre of excellence’ leading national marketing, corporate affairs, corporate social responsibility, sustainability, brand and customer experience strategies and activities. Foodstuffs New Zealand (FSNZ) partners with the broader business to ensure the creation of winning brands through customer experience design, actionable insight and rich data intelligence. We’re a creative and passionate bunch that live and breathe our values of, success breeds success, teamwork makes the dream work, positivity with a purpose, crazy about customers and boundless creativity making us a great place to work. Te Tūranga – About the roleAs Customer Engagement Insights & Audience Manager, you are a strategic and customer-driven CX and insights leader who ensures Foodstuffs deeply understands the needs and behaviours of customers engaging with our customer programmes. Through actionable insights, audience development and performance reporting, you’ll play a leading role in optimising customer propositions, experiences and journeys across the customer lifecycle. Key focus areas include: Leading customer engagement and campaign performance analysis to identify trends, opportunities and areas for improvement Translating customer behaviours into actionable insights that inform personalised experiences, lifecycle communications and offers Driving experimentation, optimisation and innovation across customer engagement initiatives Overseeing customer engagement reporting, dashboards and data visualisation to support data-driven decision making Leading and developing a high-performing insights team while collaborating with marketing, CX, product and data stakeholders Ngā painga - What we offerWe’re committed to providing awesome experiences for our people, including offering a range of benefits: Free carparking - we’ve got over 1,000 carparks including EV plugs Southern Cross health insurance Onsite café with subsidised meals, mini mart, 5% discount at our retail stores Flexible working options, a day off on your birthday, long service leave Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes). He kōrero mōu - About youYou’re an experienced CX and insights professional with a strong customer-centric mindset and a passion for turning complex data into clear, compelling stories that drive action and value. You thrive in complex environments, enjoy leading teams, and collaborate confidently with senior stakeholders. You’ll bring: 7+ years’ experience in CX, behavioural insights, customer strategy or loyalty insights Strong expertise in lifecycle marketing, campaigns, offers and personalised customer engagement Proven ability to synthesise insights and translate data into actionable recommendations and narratives Experience leading cross-functional teams and influencing diverse stakeholders Deep understanding of data platforms, marketing technology and data-driven decision making We’re interested in your diverse experiences, your strengths and how adaptable you are to learn and grow.  If you don't meet every requirement, but feel this role could be for you, we’d still love to hear from you! Experience awesome. Achieve awesome. Be awesomely you. We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau. We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and/or neurodiversity. If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to Recruitment.Foodstuffs@foodstuffs.co.nz. Accommodations could include, interview location, sign language interpreter, assistive technology. Are you ready to be part of our bunch – apply now! country: NZ all locations: [Foodstuffs Landing Drive, Mangere, Auckland] commitment: Permanent Full Time department: Foodstuffs New Zealand location: Foodstuffs Landing Drive, Mangere, Auckland team: Customer Engagement