Customer Engagement & Loyalty Operations Executive

Ko wai mātou – About usFoodstuffs is privileged to have an amazing brand portfolio, some of New Zealand’s best and most trusted.  Foodstuffs New Zealand is a 100% New Zealand owned and operated organisation, made up of two regional co-operatives and a central ‘centre of excellence’ leading national marketing, corporate affairs, corporate social responsibility, sustainability, brand and customer experience strategies and activities. Foodstuffs New Zealand (FSNZ) partners with the broader business to ensure the creation of winning brands through customer experience design, actionable insight and rich data intelligence. We’re a creative and passionate bunch that live and breathe our values of, success breeds success, teamwork makes the dream work, positivity with a purpose, crazy about customers and boundless creativity making us a great place to work. Te Tūranga – About the roleAs a Customer Engagement & Loyalty Operations Executive, you’ll be responsible for the day‑to‑day execution of loyalty and customer engagement operations, ensuring programmes are delivered accurately and consistently. Working closely with the Customer Engagement & Loyalty Operations Manager and cross‑functional teams, you’ll support stores and the Customer Service Centre to deliver a reliable and compliant customer experience. Key responsibilities include: Supporting the execution and ongoing management of loyalty and customer engagement programmes Translating programme requirements into clear operational guidance for stores and support teams Triage and management of store and Customer Service Centre enquiries and escalations through to resolution Maintaining accurate operational documentation, processes, and supporting materials Identifying recurring issues and contribute to continuous improvement and compliance activities Ngā painga - What we offerWe’re committed to providing awesome experiences for our people, including offering a range of benefits: Free carparking - we’ve got over 1,000 carparks including EV plugs Southern Cross health insurance Onsite café with subsidised meals, mini mart, 5% discount at our retail stores Flexible working options, a day off on your birthday, long service leave Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes). He kōrero mōu - About youYou’re a detail‑focused operations professional who enjoys supporting others and keeping things running smoothly. You’re comfortable juggling enquiries, documenting processes, and working with a range of stakeholders to deliver consistent outcomes. You’ll also bring: 1–3 years’ experience in operations support, retail operations, customer engagement/loyalty, or a service environment Experience working with a Customer Service Centre or similar service environment, including handling escalations Confidence creating and maintaining clear process documentation such as SOPs, checklists, and FAQs Strong problem‑solving, communication, and stakeholder‑support skills High attention to detail, with an understanding of compliance, risk, and accurate record‑keeping We’re interested in your diverse experiences, your strengths and how adaptable you are to learn and grow.  If you don't meet every requirement, but feel this role could be for you, we’d still love to hear from you! Experience awesome. Achieve awesome. Be awesomely you. We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau. We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and/or neurodiversity. If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to Recruitment.Foodstuffs@foodstuffs.co.nz. Accommodations could include, interview location, sign language interpreter, assistive technology. Are you ready to be part of our bunch – apply now! country: NZ all locations: [Foodstuffs Landing Drive, Mangere, Auckland] commitment: Permanent Full Time department: Foodstuffs New Zealand location: Foodstuffs Landing Drive, Mangere, Auckland team: Customer Engagement