Senior Manager, Games Family Services

LA28 does not provide relocation assistance. LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.   The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.   Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them. Senior Manager, Games Family Services: Reporting to Sr. Director, Games Family Services (GFS), the Sr. Cluster Manager, Games Family Venue Operations is responsible for ensuring the provision of Games Family services at all venues within the multiple clusters they are responsible for. The Senior Manager role will assist in the development and application of all Games Family plans, policies, procedures and operations at the venues they manage. In addition, the Senior Manager will help in the selection and training of all Games Family Venue Managers working within those clusters and will mentor, support, and supervise these managers both prior to and during the Olympic and Paralympic Games. Finally, the Senior Manager will work closely and collaboratively with all members of the venue teams to ensure the level of service for the stakeholder group are met, including IOC/IPC groups, Dignitaries, Presidents and Secretary Generals of International Federation, National Olympic/Paralympic Committee and other key members of the Olympic and Paralympic Family.  Key Responsibilities: Serve as an expert on Games Family Services (“GFS”) provided at multiple LA28 competition venues  Serve as the primary GFS representative at venue team meetings until the GFS Venue Managers are hired and trained  Work closely with such functional areas as event management, security, event services, Protocol, Hospitality and transportation  Develop, adjust and apply GFS policies, procedures and plans at the competition venues  Integrate any technology applications into the planning at the venue level  Prepare and delivery all GFS material for Event Operating Planning meetings and materials  Assist in the selection and training of all short-term GFS Venue Managers and venue-based volunteers  Develop and deliver training programs for GFS staff and volunteers, serving as a primary trainer  Ensure all venues receive sufficient focus, attention and support in collaboration with other GFS staff.  Manage all GFS operations at any events taking place prior to the Games  Support in the coordination of the competition venue central planning documents for GFS  Maintain and adhere to key milestones and internal planning and delivery timelines  Coordinate daily with Protocol and IOC on expected attendance  Oversee and manage a cluster of venues during the Games  Other duties as assigned  Background & Requirements: 7+years’ work experience in an international, large event or multi-sport Games environment  5+ years direct people management experience, including oversight of full-time staff, contractors, or large volunteer teams (e.g., 10+ individuals)  Experience leading cross-functional teams or multi-department initiatives  Proven delivery of large-scale projects or events, including planning through execution phases  Experience working with external stakeholders, such as government agencies, sponsors, or international partners  Proficient with Microsoft suis particularly with Smartsheet, Excel and PowerPoint  Oral and written fluency in English   Training experience preferred  Experience working in multi-lingual settings preferred  Knowledge of other languages is a plus Expectations: Diplomatic, service-oriented, positive, and resourceful personality  Customer service oriented  Excellent management skills   Education: A diploma or degree from a recognized post-secondary institution in a related field  Physical Requirements and Working Conditions: Available to work onsite in our Downtown Los Angeles-based office.    The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment.     The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.     Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.   Perform other duties as required; the role will evolve over time and may include operational responsibilities during the Olympic and Paralympic Games. The annual base salary range for this position is $105,000-$140,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law. LA28 does not provide relocation assistance. LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.    Offices: Los Angeles, California, United States (Los Angeles);