Richmond Aesthetic Surgery Ambassador

About Richmond Aesthetic Surgery At Richmond Aesthetic Surgery and Dermlounge we enhance lives through personalized aesthetic, weight loss, and surgical care, delivering exceptional results with compassion and expertise. Our values of excellence, service, and respect reverberate through all we do! As the premier aesthetic surgery practice in Central Virginia, we are renowned for transformative results, exceptional patient experiences, and pioneering advancements in the field. About the role: As a Bilingual (English/Spanish) Patient Services Ambassador, you are the face of our practice, providing a luxury concierge experience for our aesthetic patients. You will manage the "front-of-house" environment—handling high-volume communications, scheduling, and patient flow—while ensuring seamless service in both English and Spanish to support our diverse clientele. What you'll do:  Patient Coordination: Warmly greet visitors, manage check-in/out, and coordinate registration and consents.Communication & Scheduling: Manage multi-line phones and digital messaging (email/text) to schedule appointments and triage medical inquiries.Financial Duties: Verify insurance eligibility, collect payments (co-pays/fees), and answer questions on bills.Brand Ambassadorship: Maintain a polished lobby, offer refreshments, and provide foundational information on our surgical and weight loss services.Administration: Ensure HIPAA-compliant record keeping, manage medical releases and medical records requests. Qualifications: Bilingual Proficiency: Must be fluent in English and Spanish (verbal and written).Experience: 2+ years in medical reception, hospitality, or luxury retail.Technical Skills: Proficient in MS Office and practice management software; experience with multi-line phones.Compliance: Strong understanding of HIPAA and patient confidentiality.Education: High school diploma required; Associate’s degree preferred.Service-Oriented: Empathetic, professional, and poised under pressure.Highly Organized: Ability to multitask and prioritize in a fast-paced environment.Polished Presence: Maintains professional appearance and demeanor at all times.  Why choose us? Be part of a renowned aesthetic surgery practice.Work alongside a team of dedicated professionals.Enjoy competitive compensation and benefits.Grow your career in a supportive environment. Locations: Richmond, VA